Giselle Castro

• Manage all clerical aspects of the operation of a busy investigative bureau that handles complex and confidential criminal matters, including communicating with complainants, victims, witnesses, and other members of the public; maintaining case tracking data and all bureau files; preparing legal documents, including indictments, subpoenas, and correspondence; composing letters and transcribing from recording devices; checking and proofreading typed copy and other records; preparing requisitions and receiving and distributing supplies.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Strong Youth University - Intervention Program

• Working and collaborating with gang affiliated youth designed to enforce intervention though support and reinforce positive attributes, to break the cycle of violence and incarcerating through individual and community empowerment
• Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
• Offered community resource guidance to clients to meet family needs for assistance.

Outreach Recovery Residential Center for Men

• Observed staff members and Social Workers in their sessions with the clients.
• Supervised and assisted staff and residence when needed.
• Observed group sessions on topics relevant to clients'' needs, promoting skill-building and personal growth.
• Demonstrated cultural competency when working with diverse populations by respecting individual differences and adapting communication styles accordingly.

• Responsible for implementing workflow procedures based on direction from the company's General Manager, supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of fast-paced restaurant.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Provided customer service to patients, both in-person and via telephone, including answering all inbound calls to the dental department on inquiries regarding appointments, billing or general information.
• Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.