Lizette Mundo
Stafford,TX
Summary
Responsible Bureau Secretary with proven expertise at the Manhattan District Attorney's Office, excelling in customer service and confidentiality. Skilled in managing complex schedules and preparing critical documents, I effectively enhanced office efficiency and communication. Bilingual in Spanish, I successfully translated court documents, ensuring clarity and accessibility for diverse clients.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bureau Secretary
Manhattan District Attorney's Office
New York, NY
09.1999 - 03.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Processed and updated arrest records.
- Verified all entries in AJIS by court personnel.
- Processed court records and calendars.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Translated court documents in Spanish
Education
Bachelor of Arts - Sociology
CUNY-SCHOOL OF PROFESSIONAL STUDIES
New York, NY05-2018
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Bilingual
- Document preparation
- Schedule management
- Record preparation
- Confidentiality
Certification
- CNP - Certified Notary Public
- Licensed Process Server - March 31, 2027
Languages
Spanish
Native or Bilingual
Timeline
Bureau Secretary
Manhattan District Attorney's Office
09.1999 - 03.2018
Bachelor of Arts - Sociology
CUNY-SCHOOL OF PROFESSIONAL STUDIES