Giselle Croft-Thomas
Decatur,GA
Summary
Experienced with packaging and organizing warehouse items for shipment. Utilizes attention to detail and time management skills to ensure accurate and timely order fulfillment Track record of effective teamwork and adaptability to changing work demands And operating warehouse vehicles .
Overview
15
15
years of professional experience
Work History
Warehouse Packer
Luxottica
McDonough, GA
10.2025 - 03.2026
- Operated forklifts and pallet jacks to transport materials efficiently.
- Collaborated with team members to streamline loading and unloading procedures.
- Packaged products for shipment, adhering to quality standards and specifications.
- Followed safety protocols and guidelines to minimize workplace hazards.
- Maintained cleanliness and organization of warehouse space to enhance safety.
Server
Hard Rock Casino Seminole
Tampa, FL
05.2023 - 08.2025
- Provided exceptional customer service in high-volume environment, ensuring guest satisfaction and repeat visits.
- Accurately processed orders using point-of-sale systems, enhancing efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining area, contributing to positive guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Receptionist Administrator
FFAM 360
Peachtree Corners, GA
02.2021 - 04.2023
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Coordinated communication between departments to streamline workflow and enhance service delivery.
- Developed and maintained filing systems, improving document retrieval efficiency by organizing records systematically.
- Trained new administrative staff on office protocols and software applications, fostering a collaborative work environment.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Lead Server
Boga Latín Cuisine
Atlanta Georgia
05.2020 - 04.2023
- Supervised dining room operations to ensure exceptional guest experiences and service quality.
- Trained and mentored junior staff on menu knowledge and customer service standards.
- Developed and implemented efficient workflows for order taking and food delivery processes.
- Collaborated with kitchen staff to synchronize service timing and enhance meal presentation.
MoneyGram Agent
MoneyGram
ST.Thomas USVI
11.2017 - 02.2020
- Facilitated money transfers by ensuring compliance with regulatory requirements and company policies.
- Managed customer inquiries and resolved issues to enhance service quality and client satisfaction.
- Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
- Implemented process improvements that streamlined transaction workflows, reducing processing time significantly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Warehouse Worker
Horsford Valuemart
St.Kitts W.I
09.2015 - 03.2017
- Operated forklifts and pallet jacks to efficiently move inventory throughout warehouse.
- Managed stock organization, ensuring accurate labeling and accessibility of products.
- Implemented safety protocols, reducing workplace incidents and maintaining compliance with regulations.
- Trained new employees on warehouse procedures and equipment operation for optimal efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Streamlined order fulfillment processes, improving speed and accuracy of shipments to customers.
Front Desk Receptionist
St.Kitts Marriott Resort & Royal Beach Casino
St.Kitts W.I
08.2011 - 07.2015
- Greeted and assisted guests, ensuring exceptional customer service experiences.
- Managed front desk operations, including check-in/check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated reservations and maintained updated records using property management systems.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
Microbiology
Penn Foster Career School
Online06.2027
Skills
- Punctual and reliable
- Attention to detail
- Teamwork
- Product packaging
- Shipment preparation
- Warehouse safety
- Package handling
- Loading and unloading
- Labeling accuracy
- Stock organization
- Data entry
- Documentation and reporting
- Machine operation
- Shipping and receiving
- Forklift operation
- Appointment scheduling
- Scheduling
- Data inputting
- Office administration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Packer
Luxottica
10.2025 - 03.2026
Server
Hard Rock Casino Seminole
05.2023 - 08.2025
Receptionist Administrator
FFAM 360
02.2021 - 04.2023
Lead Server
Boga Latín Cuisine
05.2020 - 04.2023
MoneyGram Agent
MoneyGram
11.2017 - 02.2020
Warehouse Worker
Horsford Valuemart
09.2015 - 03.2017
Front Desk Receptionist
St.Kitts Marriott Resort & Royal Beach Casino
08.2011 - 07.2015
Microbiology
Penn Foster Career School