Giselle Cruz
Dallas,Texas
Summary
Dynamic Store Manager with extensive experience at GameStop, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in inventory management and cash control, successfully minimizing shrinkage while fostering a positive work environment. Adaptable and committed to operational excellence.
Overview
2
2
years of professional experience
Work History
Store Manager
GameStop
12.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Samuell High School
8928 Palisade Dr 05.2020
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Cash management
- Inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Supply ordering
- Bank and safe deposits
- Flexible schedule
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Store Manager
GameStop
12.2022 - Current
High School Diploma -
Samuell High School
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