Giselle Cruz
Orange,CA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2026
2026
years of professional experience
Work History
Call Center Representative
Horizon Oxygen & Medical Equipment
2024 - Current
- Handled customer inquiries with professionalism and efficiency, ensuring a positive service experience.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer inquiries via phone, email, and chat, ensuring timely resolutions.
Sales Associate
Hot Topic
2021 - 2024
- Proven ability to learn quickly and adapt to new situations.
- Operated cash register, processing transactions efficiently and accurately.
- Excellent communication skills, both verbal and written.
- Assisted customers with product selection and inquiries to enhance shopping experience
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and provided outstanding customer service.
Fast Food Worker
Flame broiler
- Delivered exceptional customer service by addressing inquiries and resolving complaints promptly.
- Collaborated with team members to streamline order processing during peak hours, enhancing workflow efficiency.
Education
High School Diploma -
El Modena High School
Orange, CA06.2022
Skills
- Good communication skills
- Customer service
- Quick learner
- Teamwork and collaboration
- Friendly, positive attitude
- Money handling
- Customer support
- Data entry
- Empathy display
LANGUAGES
English and Spanish
Timeline
Call Center Representative
Horizon Oxygen & Medical Equipment
2024 - Current
Sales Associate
Hot Topic
2021 - 2024
Fast Food Worker
Flame broiler
High School Diploma -
El Modena High School