GISELLE CURIEL
North Hollywood,CA
Summary
Dedicated and service-focused Relationship Banker with proven expertise in managing deposits, withdrawals, payments, and resolving various banking inquiries. Skilled in complex transactions such as account openings and financial product advisories, with a strong focus on accuracy, compliance, and risk management. Trusted with high-level decision-making and team support in a supervisory capacity. Recognized for exceptional problem-solving and multitasking abilities, consistently meeting performance goals, and contributing to increased client satisfaction. Committed to continuous learning and career growth while building lasting, trust-based client relationships.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank Of America
Panorama City
10.2022 - Current
- Provide customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identify customer needs through conversations and offer appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Identify and address any discrepancies or non-compliance issues.
- Prepare and present audit reports to senior management, highlighting findings and recommendations.
- Adhered to strict confidentiality protocols to maintain the safety of customer and bank information.
- Oversee daily banking operations to ensure smooth and efficient processes.
- Assist in the development and execution of strategies to improve operational efficiency and effectiveness.
Customer Service Representative
Bank Of America
Panorama City
04.2020 - 10.2022
- Maintain in-depth knowledge of bank products, services, and best practices.
- Provided customers with a high level of service, privacy, and a friendly, welcoming attitude.
- Used knowledge base systems and work processes to help clients.
- Operated cash register, received and processed funds, completed monetary deposits, and scanned daily paperwork.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Assistant Manager
EBI Enterprise
Van Nuys
06.2016 - 04.2020
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes
- Engaged with team members, management, and customers to boost company productivity and morale
- Coordinated work handoffs and schedules with managers
- Worked closely with the general manager to deliver optimal health inspection scores
- Monitored and maintained store inventory.
Education
BBA: Business Administration -
University of Arizona Global Campus
Chandler, AZ05.2026
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Security Understanding
- Financial Regulations Understanding
- Customer and Client Focused
- Client Solutions Advisory
- Product Knowledge
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
I am an organized, efficient and committed professional with a strong willingness to embrace and implement new ideas effectively. I excel at motivating others and applying my skills to achieve meaningful objectives. My leadership is demonstrated through active engagement in operational oversight and team supervision at a high-risk authority level. It has been recognized through multiple honors, including Bronze Awards and an Officer title. In addition to my professional and leadership pursuits, I have a passionate interest in blending structure with creativity in both team and independent settings—reflecting my versatility, innovation and well-rounded character.
Timeline
Relationship Banker
Bank Of America
10.2022 - Current
Customer Service Representative
Bank Of America
04.2020 - 10.2022
Assistant Manager
EBI Enterprise
06.2016 - 04.2020
BBA: Business Administration -
University of Arizona Global Campus