Giselle Dresda
Coral Gables,FL
Summary
Logistics Executive with 10+ years of successful experience in Global Supply Chain. Focused on reducing costs through shipping, distribution, warehousing and contract negotiation to meet customer demand and bottom line. Strong analysis of budget, distribution costs and transit time frames to maximize corporate profit and achieve timely arrival of shipments.
Strengths include international ocean / air and domestic carrier negotiation and management, importation and distribution of finished consumer goods to Distribution Centers, customer's warehouses and foreign-to-foreign locations, big-box Direct Import programs, HTS Commodity Classification, CBP (US Customs ) Compliance and Self-Assessment, Section 301 Tariffs and Exclusions and Duty Drawback program.
Excellent analytical, critical-thinking and problem-solving skills to evaluate organization logistical operations and execute methods to improve efficiency. Organized and dependable; successful at managing multiple priorities with a positive attitude and great interpersonal skills. Willingness to take on added responsibilities to meet team goals. Recognized consistently for performance excellence and contributions to success in the industry and community.
Overview
3
3
Languages
28
28
years of professional experience
Work History
Director of Logistics
Avanti Products
Weston, FL
10.2017 - Current
- Negotiate competitive service contracts with steamship liners and NVOCCs, maximizing savings through trade-lane strategy in Asia and Europe to multiple US Distribution Centers.
- Forecast global trade annual volume of over 4100 - 4600 FEU containers to meet all brands' demands and usage to plan ocean contracts and land transportation to multiple warehouses
- Secure significant savings in ocean rates and service commitments from various carriers through continuous carrier development and negotiation
- Conduct qualitative and quantitative analysis of logistics operations through KPIs for ocean carriers, domestic carriers and Distribution Centers (company-owned and 3PLs) e.g. containers contracted vs. containers shipped
- Manage Monthly Inventory Reconciliation for 3 warehouses. Engage in strategic planning activities to increase operational capacity while achieving optimal returns from existing assets
- Create and maintain SOPs for team and service providers leveraging processes and information to drive innovation. Documented physical supply chain processes such as workflows, transit times, position responsibilities and system flows.
- Work with MS Teams and OneDrive to obtain and share updated container tracking across all departments in organization. Worked on the implementation task team of ERP software: Apprise and Infor M3. to coordinate and monitor outgoing and inbound deliveries. Also to keep track of stock levels, transport costs and efficiency.
- Increased efficiency by developing cost-effective supplier agreements, including warehouses, carriers, brokers and 3PLs, resulting in continuous cost reductions improving bottom lines.
- Supervised and trained personnel on global supply procedures to guarantee accurate flow of finished goods.
- Analyzed metrics and financial data to formulate proactive and reactive plans to maintain profitability and growth by studying supplier network to reduce transit time and reduce costs.
- Directed logistics operations, including global shipping and receiving of wide range of finished good daily.
- Worked with internal and external partners to meet customers' complex needs while adhering to state, national and international constraints and guidelines.
- Organized importation of consumer goods items via ocean and some air.
- Developed and enforced performance standards and measures for key areas of responsibility. KPGs for warehouses and distribution centers. Secure discounts from third-party logistics service providers to deliver substantial cost savings. Research / develop favorable shipping solutions, routing and carrier selection.
- Monitor and update quotas and forecasts to identify product and equipment shortages, negotiating adjustments with carriers and communicating to Purchasing, Sales, Accounting, etc.
- Oversaw scheduling for day-to-day activities of vessel's arrival, Customs clearance, drayage to warehouse, etc..
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power
- Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements
- Provided support to commander and executive staff members
- Detected and enforced improvement opportunities in supply chain
- Integrated newly acquired business, carrier, customs broker, and warehouse operations with existing and new business processes
- Collaborated with manufacturing and supply chain management
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
Import Logistics Manager
Avanti Products
Miami, FL
02.2000 - 10.2017
- Oversaw import logistics operations, including carrier's contract negotiation, shipping, Customs clearance and receiving wide range of products daily.
- Coordinated dispatching of 1500+ FEU containers annually to accomplish daily delivery requirements.
- Worked with warehouses and truckers to ensure timely pick up of containers shipping from Asia and Europe, and arriving to US and Canada.
- Team leader for all import logistics, ensuring compliance with CBP (US Customs) and FDA regulations for consumer goods.
- Built continuous improvement culture that attracted and retained high-performing employees while promoting ownership and cost reduction. Implemented strategies to improve processes, systems and behavior.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Developed warehouse KPG to measure and improve service level performance to achieve organizational goals.
- Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
- Prepared updated shipment reports for executives.
- Negotiated with numerous freight companies and received annual contracts resulting in cost savings.
- Managed monthly freight cost reporting processes.
- Expedited resolutions of shipping errors and packaging mistakes.
- Managed over $3MM monthly in inbound inventory and 3-6 employees in 3 different warehouses.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Organized importation of consumer goods via ocean and air.
- Administered Direct Ship sales orders, as well as processed and documented transactions.
- Kept corporate departments and customers updated on all shipments.
- Managed annual freight budget of $5MM + annually
Customer Service Supervisor
Kodak Polychrome Graphics
Miami, FL
08.1998 - 01.2000
- Supervised Customer Service team, overseeing customers in all countries in Latin America division.
- Worked closely with manufacturing plant and Sales department to have consistent information flow and order status for customers.
- Oversaw and monitored all customer order entry to ensure lead times, price, delivery date and delivery address were correct.
- Monitored all orders with manufacturing and production to ensure prompt completion, shipment to customer and invoicing.
- Established and updated Customer Service work schedules to account for changing production schedules and inventory levels.
- Coached employees through day-to-day work and complex problems.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Resolved account issues to build rapport and relationships with clients.
- Standardized office structures and processes to promote collaboration and increased performance.
Education
BBA - Bachelor of Business Administration
Universidad De Lima
Lima, Peru12.1990
Skills
- Global and Domestic Supply Chain Solution Management
- Operations, Distribution and Warehousing Management
- Ocean carrier Contract Negotiations / Freight Optimization / Shipment Tracking / Scheduling Management
- US Customs Regulations Compliance / Import and Export / Bonded operations / FTZ / Section 301 Tariffs / Duty Drawback / HTS Classification
- Project Management / Logistics Planning and Integration / Data Analysis and Interpretation
- Inventory Management / Shrinkage Control
- Web-based Logistics Information Systems
- Budget Preparation and Management
- Critical Thinking / Complex Problem Solving / Detail oriented
- Relationship Building / Interdepartmental Collaboration
- Effective Verbal and Written Communication
- Work Planning and Prioritization / Decision Making
- Organizational Requirements Monitoring
- Issue Resolution
- Route Optimization / Transportation Activity Management
- Domestic Freight Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Director of Logistics
Avanti Products
10.2017 - Current
Import Logistics Manager
Avanti Products
02.2000 - 10.2017
Customer Service Supervisor
Kodak Polychrome Graphics
08.1998 - 01.2000
BBA - Bachelor of Business Administration
Universidad De Lima