Giselle Flores
Los Angeles,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Iconic Skin Clinic
06.2023 - 11.2023
- Upheld positive reputation of medical office by setting friendly tone and maintaining politeness.
- Processed payments from patients for co-pays and uninsured visits.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Helped patients complete necessary medical forms and documentation.
Front Desk Receptionist
LA Fitness
02.2022 - 09.2023
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Sales Associate Manager
LA Fitness
01.2019 - 09.2021
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
Victoria Secret & PINK
10.2017 - 12.2018
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
Lead Cashier
Target
05.2017 - 10.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
Education
Associate Of Applied Business - Business Management
Rio Hondo College
Whittier, CA01.2021
Skills
- Motivational Leadership
- Business Writing
- Filing and Data Archiving
- Customer Service
- Customer Relationship Management (CRM)
- File Maintenance
- Customer/Client Relations
- Data Entry
- Professional Demeanor
- Basic Accounting
Timeline
Receptionist
Iconic Skin Clinic
06.2023 - 11.2023
Front Desk Receptionist
LA Fitness
02.2022 - 09.2023
Sales Associate Manager
LA Fitness
01.2019 - 09.2021
Sales Associate
Victoria Secret & PINK
10.2017 - 12.2018
Lead Cashier
Target
05.2017 - 10.2017
Associate Of Applied Business - Business Management
Rio Hondo College
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