Giselle Gonzalez
Fall River,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Overnight Residential Counselor
Meadowridge Academy
10.2022 - Current
- Assisted residents with daily living activities, promoting independence and self sufficiency.
- Ensure program safety and compliance with safety and security procedure while on site, and also through rotating on call coverage
- Create a safe and therapeutic community by supporting students in developing and by role modeling effective coping strategies.
- Monitored client behaviors during nighttime hours, intervening proactively to prevent escalation or crisis situations.
Residential Counselor
Saint Vincent
05.2020 - 09.2022
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Contact Center Representative (Remote)
Canna Care Docs
02.2016 - 01.2021
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Answered central telephone system and directed calls accordingly.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Science - Humanities
Bristol Community College
Fall River, MA05.2024
GED -
Bristol Community College
Fall River, MA10.2014
Skills
- Positive Reinforcement
- Stress Management
- Trauma-Informed Care
- First Aid/CPR Certification
Timeline
Overnight Residential Counselor
Meadowridge Academy
10.2022 - Current
Residential Counselor
Saint Vincent
05.2020 - 09.2022
Contact Center Representative (Remote)
Canna Care Docs
02.2016 - 01.2021
Associate of Science - Humanities
Bristol Community College
GED -
Bristol Community College
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