Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Giselle Gonzalez

Reno,NV

Summary

Possess strong interpersonal skills and positive attitude. Knowledge of customer service principles and practices, combined with excellent communication abilities. Dedicated to enhancing customer satisfaction and creating welcoming environments.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Service Greeter

Dolan Toyota
08.2024 - Current
  • Assisted with scheduling appointments, ensuring efficient use of resources and minimized wait times.
  • Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
  • Resolved minor issues independently while escalating more complex concerns to management when necessary.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Maintained up-to-date knowledge of product and service changes.
  • Streamlined service appointments by efficiently checking in customers and gathering relevant information.

Courtesy Clerk

Sprouts Farmers Market
04.2024 - 06.2024
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Collaborated with team members to maintain a well-organized and efficient work area.
  • Increased overall efficiency by assisting with price checks and product location inquiries from customers.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.

Education

High School Diploma -

ACE High School
Reno, NV
06.2024

Skills

  • Patience and composure
  • Reliability and punctuality
  • Effective decision making
  • Data entry proficiency

Certification

Osha 10

NC3 Certifications

ASE Certfications

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Service Greeter

Dolan Toyota
08.2024 - Current

Courtesy Clerk

Sprouts Farmers Market
04.2024 - 06.2024

High School Diploma -

ACE High School

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Giselle Gonzalez