Giselle Grullon
Old Orchard Beach,ME
Summary
Experienced, efficient professional with expertise in managing positive member interactions and delivering exceptional customer service. Skilled in promoting products and services, answering questions, and resolving issues promptly to ensure member satisfaction and maintain high productivity levels. Effective communicator with keen attention to detail and excellent account management skills.
Overview
11
11
years of professional experience
Work History
Dispatcher
Best Way Transportation
03.2021 - 01.2024
- Directed dispatching, routing, and tracking vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
MEMBER SERVICE REP
DCU
04.2016 - 01.2021
- Recommended products and services to members and educated customers about relevant offerings
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
- Assisted members by coordinating responses involving multiple departments and personnel
- Quoted prices for products desired, explain credit terms and collected credit information to qualify customers
- Engaged with customers to understand and resolve issues and answer product questions.
Store TL
Children's Place
09.2012 - 03.2016
- Taught junior employees how to perform tasks such as cash register and how to keep organization in company standard
- Satisfied customers every day with fast, friendly, and knowledgeable support for any request that they might need
- Kept inventory levels optimized and supplies organized for forecasted demands
- Managed communications between team members, customers and vendors to keep operations efficient and successful
- Determined team targets and implemented plans to achieve goals at individual and group level
- Ordered, organized, and rotated supplies.
Education
High School Diploma -
Dr. Jose M. Lazaro
Carolina, PR05.2006
Skills
- Customer service
- Cross-selling
- Customer relations
- Product knowledge
- Bilingual
- GPS Navigation
- Problem-Solving
- Time Management
- Team Supervision
- Mentoring
- Coaching
- Cash Handling
Timeline
Dispatcher
Best Way Transportation
03.2021 - 01.2024
MEMBER SERVICE REP
DCU
04.2016 - 01.2021
Store TL
Children's Place
09.2012 - 03.2016
High School Diploma -
Dr. Jose M. Lazaro
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