Summary
Overview
Work History
Education
Skills
Future Studies
Timeline
Generic

Giselle Hernandez

Homestead,FL

Summary

Customer-focused professional with experience providing exceptional service in fast-paced environments. Skilled in greeting clients, handling high-volume customer interactions, managing records, resolving concerns, multitasking, and maintaining confidentiality. Bilingual in English and Spanish.

Overview

8
8
years of professional experience

Work History

Teller

El Aguila Inc
07.2022 - 03.2026
  • Handled high-volume transactions with accuracy and attention to detail.
  • Answered questions, resolved concerns, and recommended services tailored to customer needs.
  • Greeted and assisted customers, enhancing overall customer satisfaction.
  • Verified customer information and maintained accurate records.
  • Maintained confidentiality and balanced cash drawers daily.
  • Collaborated with team members to ensure seamless service in a fast-paced environment.

Waitress

La Paradita Taqueria
10.2021 - 07.2022
  • Provided excellent customer service in a fast-paced taqueria environment.
  • Coordinated multiple tasks in fast-paced environment to maintain service flow.
  • Delivered food and beverages promptly to ensure customer satisfaction.
  • Addressed and resolved customer concerns to enhance overall experience.
  • Managed multiple priorities in a fast-paced setting.
  • Resolved customer concerns professionally.
  • Delivered food and beverages promptly to enhance customer satisfaction.

Cashier

Redland Market Village Vendor
05.2018 - 10.2021
  • Assisted customers and answered questions.
  • Maintained an organized work area.
  • Processed customer transactions efficiently at a busy market vendor.
  • Set up and arranged the vendor booth for optimal customer engagement.

Education

Associate Degree - Political Science

Miami Dade College

Skills

  • Customer Service
  • Front Desk Operations
  • Administrative Support
  • Phone & Email Communication
  • Appointment Scheduling
  • Data Entry
  • Record Keeping
  • Cash Handling
  • Problem Resolution
  • Bilingual (English & Spanish)

Future Studies

Accounting

Timeline

Teller

El Aguila Inc
07.2022 - 03.2026

Waitress

La Paradita Taqueria
10.2021 - 07.2022

Cashier

Redland Market Village Vendor
05.2018 - 10.2021

Associate Degree - Political Science

Miami Dade College
Giselle Hernandez