Giselle Herrera
Bowie,MD
Summary
Proven professional in medical administration, adept in HIPAA compliance and patient scheduling, significantly enhanced billing accuracy and patient satisfaction at Children Choice Pediatric Dentistry. Demonstrated empathy in patient interactions, streamlined office operations, and achieved departmental financial targets through meticulous insurance verification and medical billing. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
4
4
years of professional experience
Work History
Medical Front Desk
Klebanow and Associates
Columbia, MD
12.2022 - Current
- Handled sensitive situations involving distressed patients calmly while demonstrating empathy and professionalism.
- Supported administrative tasks such as mail distribution or document scanning when necessary to maximize overall team productivity.
- Verified insurance coverage for patients, minimizing billing errors and reducing financial stress on the practice.
- Improved office supply inventory management, reducing costs by monitoring usage patterns and ordering items as needed.
- Send Referrals
- Send out labs with diagnostic/ test codes to Labcorp/Quest for the provider
- Assist patients in completing all forms/ documentation needed for appointment
- Answering high volume incoming phone calls concerning appointments, bills, follow-up appointments, etc.
Dental Billing and Coding
Children Choice Pediatric Dentistry
DC/MD
04.2020 - 12.2022
- Developed and maintained positive relationships with insurance companies, facilitating effective communication and timely reimbursements.
- Educated patients about their financial responsibilities, promoting a better understanding of the billing process.
- Played a key role in achieving department goals related to claims submission, collections, and overall financial performance by consistently meeting or exceeding individual targets for accuracy and productivity.
- Implemented new software systems to optimize workflow, enhancing productivity within the department.
- Reduced errors and rejections by conducting thorough audits of medical records and claims data.
- Expedited payment processing by promptly addressing inquiries from both patients and insurance carriers concerning outstanding balances.
- Maintained accurate records of customer payments.
- Handled Insurance billing and patient insurance verification
- EFT check Entry
- Paper check Entry
- Claim Investigation
Education
Associate of Science - Medical Billing And Coding
Prince Georges Community College
Largo, Md12.2023
Skills
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Medical Billing
Languages
Spanish
Native or Bilingual
Timeline
Medical Front Desk
Klebanow and Associates
12.2022 - Current
Dental Billing and Coding
Children Choice Pediatric Dentistry
04.2020 - 12.2022
Associate of Science - Medical Billing And Coding
Prince Georges Community College