Giselle Hester
Garland,TX
Summary
Motivated individual with a proven track record in customer service and sales. Demonstrates ability to build strong customer relationships and effectively understand their needs. Possesses excellent communication and interpersonal skills for delivering superior customer service.
Overview
21
21
years of professional experience
Work History
Operations Manager
Velavida Candle Company
12.2022 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Senior Field Sales Representative
Nielsen
11.2014 - 10.2022
- Leveraged extensive industry knowledge to build credibility with clients as a trusted advisor and subject matter expert.
- Exceeded quarterly targets consistently with a strong focus on driving sustainable growth.
- Participated in regional meetings to share best practices among peers from different territories, promoting continuous learning within the team.
- Conduct in-person interviews in panelist’s homes
- Approach statistically-selected homes (door to door) with or without an appointment.
- Persuade selected households over the phone and/or in person to participate in Nielsen TV, Radio and Computer Research.
Enrollment Counselor (Bilingual: Spanish/English)
National University
07.2012 - 07.2014
- Initiate and maintain contact with prospective students concerning their interest in returning to school in both languages
- Advise students of various online degree programs and certifications
- Enroll and schedule students for classes
- Research and attend various community outreaches to promote National University
- Contact current/discontinued students to maximize student retention efforts
- Research and attend various corporate and community outreaches to promote National University
- Network with local area businesses and chambers of commerce to create educational partnerships
Manager Assistant
Innox Digital
07.2011 - 02.2012
- Company Overview: Advertising
- Performed secretarial duties, managing documents and appointments in English and Spanish
- Conducted research of different industries to develop sales presentations in both languages
- Responsible for Social Media Campaigns of different music events in different platforms (Facebook, Twitter and YouTube)
- Developed creative briefs with potential clients used to guide the creative director in creating a proposal and the creative concepts
- Worked hand in hand with the creative and business development teams to develop effective strategies for clients
- Advertising
Contract Paralegal
Baron and Budd
02.2011 - 06.2011
- Managed a caseload of Asbestos related deficiencies for clients by analyzing and reviewing plaintiff depositions
- Worked closely with project coordinators and adhered specific requirements to each defendant’s deficiency
- Resolved deficiencies by writing and submitting case summary descriptions
Account Executive
Alebrije Advertising
08.2010 - 02.2011
- Responsible for developing business and maintaining the accounts and relationships with potential and new clients specializing in the Latino Market
- Worked hand in hand with the creative team to develop effective strategies for clients
- Developed new business relationships through networking
- Managed new accounts and relationships through consistent ongoing communication
- Conducted research to develop sales presentations
- Developed creative briefs with potential clients used to guide the creative director in creating a proposal and the creative concepts
Athletic Student Trainer
Cameron University
08.2009 - 05.2010
- Assist athletes in rehabilitation
- Provide necessary treatments to injured athletes
- Handle insurance paper work
Manager Assistant
Multiservicios S.A. de C.V.
06.2003 - 06.2009
- Managerial experience with multiple services in a copying center
- Served an approximate 1000 people per day
- Efficiently and promptly handled customer complaints and consistently exercised a professional manner to satisfy their needs
General Assistant, Softball Office
Pratt Community College
08.2006 - 05.2007
- Performed secretarial duties, managing documents and appointments
Education
Bachelor of Business Administration - Marketing, Spanish
Cameron University
Lawton, OK01.2010
Associate of Arts degree - Business Administration
Pratt Community College
Pratt, KS01.2007
Skills
- Talisma CRM
- Oracle PeopleSoft
- Microsoft Office
- Bilingual in Spanish and English
- Business Development
- Outside Sales
- Sales and Retail Experience
- Process Improvement
- Vendor Sourcing
- Operations Management
Accomplishments
Top 5% of the region as a Membership Representative for Nielsen every year.
Consistently maintained highest enrollment, students in class, and retention numbers for Dallas center at National University.
Top 10% of National University enrollment counselors across online office centers.
Honors And Awards
- Member of Mexico City Softball team, National Olympics (2001-2008)
- Participated in International tournaments-Williamsport (Puerto Rico, Aruba, Dominican Republic)
- First Place Business Case Competition, Cameron School of Business
- Outstanding English Composition Student Award
- Cameron University Athletics Honor Roll fall 2007 Semester
- Elected as member of Phi Theta Kappa sophomore year
- Dean's list at Pratt Community College
- Dean's list at Cameron University
Extracurricular Activities
Cameron University, NCAA Division II Softball Team, 08/01/08, 05/01/09, Received full athletic scholarship, devoted 20 hours per week to athletics while carrying full course load Pratt Community College, NJCAA Division II Softball Team, 01/01/07, 05/01/08, Received full athletic scholarship, devoted 20 hours per week to athletics while carrying full course load
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Velavida Candle Company
12.2022 - Current
Senior Field Sales Representative
Nielsen
11.2014 - 10.2022
Enrollment Counselor (Bilingual: Spanish/English)
National University
07.2012 - 07.2014
Manager Assistant
Innox Digital
07.2011 - 02.2012
Contract Paralegal
Baron and Budd
02.2011 - 06.2011
Account Executive
Alebrije Advertising
08.2010 - 02.2011
Athletic Student Trainer
Cameron University
08.2009 - 05.2010
General Assistant, Softball Office
Pratt Community College
08.2006 - 05.2007
Manager Assistant
Multiservicios S.A. de C.V.
06.2003 - 06.2009
Associate of Arts degree - Business Administration
Pratt Community College
Bachelor of Business Administration - Marketing, Spanish
Cameron University
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