GISELLE HURTADO

Collaborated with other professionals to plan and coordinate care for clients. Facilitated group therapy sessions to help clients develop coping skills and improve communication. Interviewed clients to assess needs and determine most suitable needs and services. Assisted clients in identifying community resources and connecting with appropriate services. Participated in ongoing professional development opportunities to stay current on best practices in social work field.

Communicated with clients regarding account services, statements, and balances. Coordinated closely with internal departments to ensure seamless delivery of products and services for clients. Responded to customer requests, offering excellent support and tailored recommendations to address needs. Maintained and managed customer files and databases.

Enhanced client well-being by implementing evidence-based therapeutic interventions and techniques. Provided referrals to connect clients with other community resources to support mental health and well-being. Prepared reports to summarize clients' mental health status and treatment progress. Established rapport with diverse populations, fostering trust and open communication during sessions. Supported clients in crisis situations by providing immediate intervention and referrals to appropriate services. Collaborated with multidisciplinary teams to provide comprehensive mental health care to clients.