LaQueta Greenwood
Minneapolis,MN
Summary
Dynamic professional with a proven track record in case management and crisis intervention, honed at Jewish Family and Children Services. Expert in client advocacy and organizational skills, I excel in connecting individuals with essential resources and advocating for their needs. My approach has significantly improved client outcomes, demonstrating a strong ability to navigate complex systems and empower clients towards achieving their goals.
Overview
9
9
years of professional experience
Work History
MFIP Employment Case Manager
Jewish Family and Children Services
Golden Valley, MN
05.2023 - Current
- Developed and implemented case management plans for clients to ensure their needs were being met.
- Connected individuals with relevant community resources and coordinated referrals.
- Advised families on how best to navigate complex governmental systems related to food stamps, welfare benefits, disability payments.
- Provided crisis intervention support to clients during times of distress or transition.
- Educated clients about available resources in the community that could help them meet their goals.
- Advocated on behalf of clients to ensure they received the necessary assistance from government agencies and other organizations.
- Monitored client progress by conducting regular check-ins and maintaining accurate records of interactions with clients.
Mental Health Practitioner
Catholic Charities
06.2016 - 03.2023
- Attended conferences and workshops related to clinical practice guidelines for treating mental illness.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Created client treatment plans based on assessments and goals.
- Performed duties following safety requirements and emergency protocols.
- Guided clients in developing skills or strategies for dealing with problems.
- Provided crisis intervention services to individuals in acute distress.
Client Service Representative
Family Service Center
12.2020 - 01.2021
- Organized and maintained case files
- Uploaded client’s information in HMIS and closed out files
- Completed intake referral and new client orientations
- Conducted weekly meetings with clients pertaining to housing and job needs and goals
- Reached out to landlords and housing agencies for clients in need
- Assisted clients in filling out important documents and leases
- Provided housing and Job referrals
Personal Care Assistant
ACCRA Care
06.2016 - 01.2020
- Organized and executed activities schedules, developed and reinforced daily routines
- Perform housekeeping duties, prepare meals, provide transportation to appointments and general tasks
- Help patient with exercises to regain mobility and stamina
- Established personal relationships with clients to ensure patient comfort and care
Education
A.S - Human Services
Minneapolis Community And Technical College
Minneapolis, MN01.2018
Skills
- Client advocacy
- Case documentation
- Career counseling
- Resume development
- Motivational interviewing
- Case management
- Organizational skills
- Crisis intervention
References
- Crystal Ponder, (813) 325-8731, Former Supervisor
- Michelle Jackson, (612) 723-3173, Former Supervisor
- Zeporah Wallace, (763) 482-1521, Coworker
- Kelly Phachanh, (651) 214-6795, Former Coworker
Volunteer Experience
Women Encouraging Each Other, Community Outreach, 09/01/14, Current, Help orchestrate tri-monthly and yearly conferences and banquets., Help handle registrations and RSVPs for events., Gather resources for unemployment and homeless women.
Timeline
MFIP Employment Case Manager
Jewish Family and Children Services
05.2023 - Current
Client Service Representative
Family Service Center
12.2020 - 01.2021
Mental Health Practitioner
Catholic Charities
06.2016 - 03.2023
Personal Care Assistant
ACCRA Care
06.2016 - 01.2020
A.S - Human Services
Minneapolis Community And Technical College
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