Giselle Ibarra
Las Vegas,NV
Summary
Customer Service Representative skilled in communication, problem-solving, and maintaining positive relationships with customers. Experienced in fast-paced environments and adaptable to last-minute changes.
Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
A candidate that's able to create a fun environment amongst them whilst knowing when it's time to display profession and get back to work. Lends a hand to those in need.
Overview
3
3
years of professional experience
Work History
Parts Sales Manager
AutoZone
Las Vegas, NV
05.2024 - Current
- Complete morning/closing duties.
- Cash handling.
- Monitor returns and exchanges according to regulations.
- Supervise daily operations of parts department, including ordering, stocking, and selling of products.
- Conduct complimentary battery checks, battery installations, battery charging and wiper blades.
- Receive, examine and re-shelf returned parts.
- Perform audits to regulate cash, and financial outcomes.
- Deliver and manage incoming phone calls.
- Generated weekly reports on sales performance for senior management review.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Ensure proper stock and audits are performed before handing the shift over to the next manager.
Customer Service Representative
AutoZone
Las Vegas, NV
05.2022 - 05.2024
- Answer customer inquiries and provide accurate information regarding products and services.
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintain records of customer interactions, transactions and comments.
- Check front/sales area is presentable.
- Provide excellent customer service.
- Conduct complimentary battery checks, battery installations, battery charging and wiper installations.
- Re-shelf returned parts.
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas, NV05-2020
Some College (No Degree) - Prenursing Studies
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Bilingual (Spanish)
- Computer Skills/Tech support
- Returns processing
- Parts ordering
- Customer service
- Product Knowledge
- Telematics
- Phone calls
- Cash handling
- Inventory management
- Effective communication
- Team supervision
- Time management
- Report creation
- Order fulfillment
Timeline
Parts Sales Manager
AutoZone
05.2024 - Current
Customer Service Representative
AutoZone
05.2022 - 05.2024
High School Diploma -
Sunrise Mountain High School
Some College (No Degree) - Prenursing Studies
University of Nevada - Las Vegas
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