Giselle Landeros
Franklinton,NC
Summary
Dynamic and organized professional with a proven track record at Goldsboro Honda, excelling in customer service and appointment scheduling. Bilingual and determined, I enhanced operational efficiency and customer satisfaction through effective communication and meticulous data entry. Recognized for streamlining processes and fostering a welcoming environment, I am a fast learner ready to contribute.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Advance Auto Parts
Franklinton, NC
11.2025 - Current
- Oversaw daily cashier operations, ensuring adherence to company policies and procedures.
- Facilitated training sessions for team members on advanced customer service techniques and cash handling practices.
- Orchestrated scheduling and workflow to enhance cashier efficiency during peak hours.
- Formulated and implemented strategies to enhance checkout efficiency, significantly reducing customer wait times.
- Addressed customer inquiries and complaints with urgency to elevate satisfaction levels.
- Oversaw inventory levels at the register to ensure prompt stock replenishment.
- Evaluated sales data to uncover trends guiding staffing and inventory management decisions.
- Facilitated effective communication with customers and team members to resolve issues.
- Executed processing of cash and card transactions, ensuring accuracy and efficiency.
- Ensured cleanliness and organization of checkout area to enhance customer satisfaction.
Receptionist
Goldsboro Honda
Goldsboro, NC
05.2023 - 06.2025
- Facilitated customer interactions by providing detailed information on services and products.
- Oversaw incoming call management and efficiently directed inquiries to relevant departments.
- Organized appointment scheduling for service and sales departments to enhance operational efficiency.
- Oversaw front desk operations, ensuring an organized and welcoming environment for all visitors.
- Executed accurate processing of customer transactions utilizing dealership management software.
- Facilitated collaboration among team members to enhance customer service processes.
- Managed customer inquiries and efficiently resolved issues to enhance satisfaction levels.
- Streamlined administrative operations by managing document filing and systematic record maintenance.
- Assisted clients by confirming appointments and maintaining accurate client records.
- Managed incoming calls by promptly answering and directing them to appropriate offices.
- Executed cash transaction processes and ensured accurate maintenance of sales and payment records.
- Addressed customer issues and complaints to enhance satisfaction and loyalty.
- Oversaw organization of reception area, ensuring updated materials fostered a welcoming environment for visitors.
- Enhanced office efficiency through execution of clerical tasks including data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Southern Wayne
Mount Olive, NCPhlebotomy
Wayne Community College
Goldsboro, NCSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- Greeting and seating clients
- Determined
- Fast learner
- Kind
- Caring
- Outgoing personality
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Advance Auto Parts
11.2025 - Current
Receptionist
Goldsboro Honda
05.2023 - 06.2025
High School Diploma -
Southern Wayne
Phlebotomy
Wayne Community College