Giselle Leana
Anaheim,CA
Summary
Dynamic barista trainer with proven leadership at Prospera Management, excelling in mentoring and developing teams. Skilled in coffee expertise and fluent in Spanish, I foster customer loyalty through exceptional service and effective communication. Achieved increased sales by promoting upselling techniques, enhancing both team performance and customer satisfaction.
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Prospera Management
09.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Taught proper procedures and strategies for success to new employees.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Childcare Assistant Teacher
YMCA Of Orange County
09.2020 - 10.2022
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
- Gathered materials and resources to prepare for lessons and activities.
- Organized and supervised large and small group activities.
- Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
Starbucks Barista
Albertsons
06.2018 - 06.2021
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
High School Diploma -
Valencia High School
Placentia, CA06.2017
Skills
- Leadership experience
- Barista mentoring
- Coffee expertise
- Team player
- Fluent in Spanish
Accomplishments
- Supervised team of 6 staff members.
- Promoted to Barista trainer after 6 months.
- Won Employee of the Month in 1 year.
Timeline
Barista Trainer
Prospera Management
09.2022 - Current
Childcare Assistant Teacher
YMCA Of Orange County
09.2020 - 10.2022
Starbucks Barista
Albertsons
06.2018 - 06.2021
High School Diploma -
Valencia High School
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