Giselle Lopez
Customer Service And Administrative Assistant
West Valley City,UT
Summary
Personable and dedicated Customer Service Representative with extensive experience in Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Assistant Teacher
Esperanza Elementary
West Valley City, UT
11.2022 - 03.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Provided one-on-one and group-based learning support focused on student progress.
- Assisted in lessons, curriculum and homework planning.
- Monitored and reported student progress and development, offering mentoring as needed.
Customer Service Representative Agent
Creative Woodworks
West Valley City, UT
05.2022 - 11.2022
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Assessed customer needs and recommended suitable insurance policies.
- Set up customer payment plans to cover annual policies and renewals.
- Fielded customer complaints, escalating complex issues to management for resolution.
CUSTOMER SERVICE REPRESENTATIVE
ASA Insurance
North Salt Lake, UT
03.2022 - 07.2022
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Provided outstanding service to new and long-standing customers by attendiSet up and activated customer accounts
- Ng closely to concerns and developing solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to resolve service and billing issues
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Made outbound calls to obtain account information.
Hostess
RESTAURANT HOSTESS, Buffalo Wild Wings
Salt Lake City, UT
01.2021 - 04.2021
- Greeted guests and sat customers at tables or in waiting areas
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Communicated with servers about new tables, changes in food availability and customer comments
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Utilized POS system to total meal costs and add taxes for final bill calculation
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Granger High School
West Valley City, UTAssociate of Arts - History
Salt Lake Community College
Salt Lake City, UT 05.2001 -
Skills
Report Generationundefined
reading
I love reading everything that seems interesting to me
Timeline
Assistant Teacher
Esperanza Elementary
11.2022 - 03.2023
Customer Service Representative Agent
Creative Woodworks
05.2022 - 11.2022
CUSTOMER SERVICE REPRESENTATIVE
ASA Insurance
03.2022 - 07.2022
Hostess
RESTAURANT HOSTESS, Buffalo Wild Wings
01.2021 - 04.2021
Associate of Arts - History
Salt Lake Community College
05.2001 -
High School Diploma -
Granger High School
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