Giselle Morales
Los Angeles,CA
Summary
Experienced Cashier, server, deli girl, tutor with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals!
Overview
5
5
years of professional experience
Work History
Universal Studios - Toadstool Cafe
01.2023 - Current
- Being able to handle multiple orders coming in
- Increased coverage of orders being carried out
- Established organization in workload, being able to control 200-600 guests a day
- Punctual
- Well groomed and follow standards provided
- Creative and able to come up with strategies for upcoming day
- Leadership
- Active listening skills
Customer Service Associate
Bloomingdale
10.2022 - 01.2023
- extremely patient
- Increased communication skills
- Friendly personality
- handled luxury items and experienced with performing professionalism around others
- increased sales by referring to customers to better items they would certainly come back for again
Cashier
Yummy.com
08.2021 - 09.2022
- Work efficiently with being able to bag and help customers - Friendly , outgoing customer service - Clean and organized - Can take over two positions at the same time - Get along with others really well - Can be able to work multiple stations at once
Private Tutor
08.2018 - 06.2020
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Developed student confidence through attentive instruction and in applying positive reinforcement strategies
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Identified student weaknesses to determine most useful tools to facilitate learning
- Responded to after hours email and telephone requests to provide students assistance with specific questions
Education
High School Diploma -
Fairfax Senior High School
Los Angeles, CA06.2020
Transfer Degree - Administration of Justice
Santa Monica College
Santa Monica, CA06.2023
Associate of Science -
Santa Monica College
City Of Los Angeles, CA06.2023
Bachelor of Science - Criminal Justice
Cal State LA
East LA06.2025
Skills
- Problem Resolution
- Process Improvement
- Communicative
- Team Management
- Organized
- Cooperative
- Integrity
- Adaptable
- Active Participation
- Reinforce Knowledge
- Fluency in Spanish
- Concept Visualization
- Analytical and Critical Thinking
Timeline
Universal Studios - Toadstool Cafe
01.2023 - Current
Customer Service Associate
Bloomingdale
10.2022 - 01.2023
Cashier
Yummy.com
08.2021 - 09.2022
Private Tutor
08.2018 - 06.2020
High School Diploma -
Fairfax Senior High School
Transfer Degree - Administration of Justice
Santa Monica College
Associate of Science -
Santa Monica College
Bachelor of Science - Criminal Justice
Cal State LA
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