Summary
Overview
Work History
Education
Skills
Accomplishments
Extracurricular activities
Languages
Interests
Timeline
Hi, I’m

Giselle Ortega

Summary

Dynamic and bilingual professional with a proven track record at Olia Restaurant, excelling in exceptional customer service and efficient cash handling. Demonstrated ability to enhance guest experiences through effective communication and teamwork, significantly contributing to positive financial outcomes and customer satisfaction. Skilled in guest engagement and safe food handling, consistently delivering seamless service.

Developed strong customer service and multitasking skills in a high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining a positive and professional attitude, seeking any position and leveraging skills in effective communication and team collaboration.

Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to further develop professional skills and bring a positive attitude and commitment to continuous learning and growth.

Frequently praised as diligent and hardworking by my peers. I can be relied upon to help your team achieve its goals. I am a responsible student with good judgment, time management, and a flexible schedule.

Overview

5
years of professional experience

Work History

Olia Restaurant, The Glenmark Hotel

Server, Barista, Hostess
03.2023 - 09.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.

Hector Barbershop

Receptionist
09.2019 - 04.2020

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone calls promptly and directed incoming calls to the correct offices.
  • Handled cash transactions and maintained sales and payment records accurately.
  • Kept reception area clean and neat to give visitors a positive first impression.

Education

University of California, Santa Cruz
Santa Cruz, CA

Bachelor of Arts from Global Community Health
06-2028

University Overview

  • Latinos Unidos Club Member

John Marshall Senior High School
Los Angeles, CA

High School Diploma
06-2024

University Overview

  • Honor Roll 2020-2024
  • State Seal Biliteracy Diploma
  • National Honor Society Student
  • High School Cheerleading Captain 2022-2024
  • 4.5 GPA
  • Freshman Crew Mentor Member

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team Player
  • Safe food handling
  • Bilingual
  • Sufficient in Toast/POS System
  • Strong communication skills
  • Menu memorization
  • Guest seating
  • Table setting
  • Food station setup

Accomplishments

  • Collaborated with a team of 30 in the organization of Private events. Varying of 100+ guests and rooftop celebrations.
  • Organizing private events like birthday parties, Mother's Day, anniversaries, and art gallery presentations. Seated guests in designated sections and provided excellent service.
  • Memorized six restaurant menus and 20 specialty drinks.

Extracurricular activities

Latinos Unidos Club Member

University Christian Club

Relief Society Teacher for The Church of Jesus Christ of Latter Day Saints


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Passionate about balancing physical health with mental and emotional wellness.
  • Gym Workouts
  • I have a passion for photography and editing photos.
  • Dance
  • Youth Development Programs
  • Youth mentor, providing guidance and support to empower the next generation of leaders.

Timeline

Server, Barista, Hostess

Olia Restaurant, The Glenmark Hotel
03.2023 - 09.2024

Receptionist

Hector Barbershop
09.2019 - 04.2020

University of California, Santa Cruz

Bachelor of Arts from Global Community Health

John Marshall Senior High School

High School Diploma
Giselle Ortega