Megan Simons
Oronoco
Summary
Dynamic server and cashier with a strong work ethic and commitment to team collaboration. Experienced in managing multiple tasks in fast-paced settings, enhancing customer experiences through effective communication and problem resolution.
Overview
4
4
years of professional experience
Work History
Server, Hostess, Barista
Two Sisters Kitchen and Bar
Oronoco, MN
09.2024 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions accurately, maintaining financial integrity.
- Resolved customer complaints promptly to enhance dining experience.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier
North Mr. Pizza
Rochester, MN
07.2022 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and performed regular reconciliations.
- Assisted customers with menu selections, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Trained new cashiers on operational procedures and customer service standards.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Implemented suggestions to streamline checkout processes, improving efficiency.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Century High School
Rochester, MNSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Memory retention
- High volume dining
- Team collaboration
- Daily specials memorization
- Upselling techniques
- POS operation
- Calm demeanor
Timeline
Server, Hostess, Barista
Two Sisters Kitchen and Bar
09.2024 - Current
Cashier
North Mr. Pizza
07.2022 - 08.2024
High School Diploma -
Century High School