Giselle Perez
Davenport,Florida
Summary
Customer-focused Sales Representative with over 10 years of experience solving problems for clients. Dedicated to learning, growing, and succeeding in a respected and successful company.
Overview
14
14
years of professional experience
Work History
Kitchen Supervisor
Homecomin
Orlando Fl
01.2023 - Current
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing stock usage and reducing waste.
- Trained and mentored kitchen staff on food preparation techniques and standards.
- Developed efficient workflow processes to enhance kitchen productivity and service delivery.
Shift Manager
RaceTrac
Orlando, FL
05.2021 - 01.2023
- Performed cash-handling duties, filling out overnight paperwork, receiving product shipments, and delegating tasks to store associates.
- Provide customer service and resolve customer issues.
- Maintaining store appearance and performing very detailed sanitizing.
- Sourced and interviewed candidates for management to assess their suitability and readiness for the position.
Hourly Supervisor
Landry's Seafood House
Orlando, FL
06.2012 - 12.2020
- Increased customer satisfaction by resolving any Guest issues.
- Had an excellent attendance record and was always on time for work.
- Created a new employee evaluation process that resulted in significant performance improvements.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Ensured customer satisfaction by promptly responding to orders and requests for entertainment.
- Assisted with cashiering and Point of Sale (POS) system procedures during busy hours.
- Was in charge of managing the bar's inventory, restocking supplies, and placing orders for spirits, beer, wines, and mixers.
- Completed shift start and end procedures every day to maximize business efficiency and team productivity.
- Carried out supervisory responsibilities in accordance with company policies and applicable laws.
- Established performance goals and provided candid feedback.
- Maintained quality and performance goals through hands-on team leadership.
Education
High School - undefined
Gateway High School
Kissimmee, FL01.2011
Skills
Bilingual
Ability to establish rapport quickly with prospective and current clients
Excellent organizational and time-management skills
Exceptional communication and networking skills
Successful working in a team environment, as well as independently
Timeline
Kitchen Supervisor
Homecomin
01.2023 - Current
Shift Manager
RaceTrac
05.2021 - 01.2023
Hourly Supervisor
Landry's Seafood House
06.2012 - 12.2020
High School - undefined
Gateway High School