Giselle Plascencia
Lorain,Ohio
Summary
Crisis intervention professional with demonstrated expertise in conflict resolution and emotional support. Proven ability to assess and react to complex situations, providing immediate and effective guidance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in active listening, de-escalation techniques, and maintaining composure under pressure. Reliable and empathetic, fostering trust and safety for individuals in crisis.
Overview
8
8
years of professional experience
Work History
Crisis Intervention Specialist
Hope And Healing
04.2025 - Current
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Mentored new team members on best practices within the field of crisis intervention, enhancing their skills and knowledge base.
Server
Applebee's Neighborhood Grill & Bar
04.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front Desk Supervisor
Cedar Fair
06.2022 - 07.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Nanny
Care.Com
09.2020 - 05.2022
- Prepare meals twice a day
- Ensure the children’s needs are met
- Communicate with parents to maximize safety
- Maintain cleanliness around the house
PCNA
Cleveland Clinic
05.2019 - 08.2020
- Ensure patient satisfaction
- Retrieve vitals signs
- Consistently round on patients every hour
- Documenting inputs, outputs, and meals consumed
- Ambulating patients in order to improve mobility
Hostess
Texas Roadhouse
09.2018 - 03.2019
- Resolved customer complaints with a mature and friendly manner
- Learned the five different tasks a host was required to know
- Sequenced proper seating arrangements for peak capacity
- Ensured guest satisfaction by always doing what they asked
- Communicated with management to resolve guest concerns
Hostess
Aces Bar & Grille
05.2017 - 08.2018
- Trained new employees
- Greeted customers with a friendly manner
- Answered phone calls
- Took to go orders
- Learned how to use the computer system in order to cash out customers
- Rearranged the dining room for parties and fundraisers
- Maintained clean tables
Education
Certificate - Medical Coding
Lorain County Community College
Elyria, OH05-2022
High School - undefined
Chardon High School
Chardon, OH01.2018
High School - undefined
North Ridgeville High School
North Ridgeville, OH01.2017
Bachelors - Social Work
Youngstown State University
Youngstown, OH05-2027
Skills
- Hospitality
- Fluently Bilingual (Spanish)
- Communication
- Ability to work under pressure
- Leadership
- Adaptability
- Responsible
- Teamwork
- Efficient decision making
- Compassion
- Ethics
- Risk evaluation
Languages
Spanish
Native or Bilingual
Timeline
Crisis Intervention Specialist
Hope And Healing
04.2025 - Current
Server
Applebee's Neighborhood Grill & Bar
04.2024 - 04.2025
Front Desk Supervisor
Cedar Fair
06.2022 - 07.2023
Nanny
Care.Com
09.2020 - 05.2022
PCNA
Cleveland Clinic
05.2019 - 08.2020
Hostess
Texas Roadhouse
09.2018 - 03.2019
Hostess
Aces Bar & Grille
05.2017 - 08.2018
High School - undefined
Chardon High School
High School - undefined
North Ridgeville High School
Certificate - Medical Coding
Lorain County Community College
Bachelors - Social Work
Youngstown State University
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