Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giselle Puentes

Pompano Beach

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Burton's Grill And Bar. Proven ability to enhance guest experiences through effective multitasking and quality control. Experienced in cash handling and team collaboration, consistently fostering loyalty and satisfaction among patrons.

Overview

4
4
years of professional experience

Work History

Server

Burton's Grill And Bar
06.2021 - Current
  • Delivered exceptional customer service to enhance dining experience and foster guest loyalty.
  • Managed multiple tables efficiently, ensuring timely order taking and food delivery.
  • Collaborated with kitchen staff to prepare and present high-quality dishes according to restaurant standards.
  • Trained new servers on menu offerings, service protocols, and customer interaction techniques.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Resolved guest complaints promptly to maintain satisfaction and positive dining experiences.
  • Worked well under pressure and in a face paced environment.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Medical Assistant

PCC Medical Holdings
08.2022 - 06.2024
  • Managed patient scheduling and appointment coordination to optimize clinic operations.
  • Assisted in patient intake and documentation, ensuring compliance with healthcare regulations.
  • Conducted routine clinical tasks such as vital sign measurement and specimen collection for lab testing.
  • Supported physicians during examinations by preparing necessary instruments and patient records.
  • Educated patients on treatment plans, medications, and preventative care strategies to enhance health outcomes.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.

Education

High School Diploma -

North East High School
Oakland Park

Certifitcation - Medical Assistant

Florida Career College
Miami, FL
10-2021

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Professional appearance
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Quality control
  • Food safety practices
  • Performance improvement
  • Allergy awareness
  • Tableside etiquette
  • Task prioritization
  • Table setting knowledge
  • Foreign language proficiency
  • Multitasking and organization
  • Shift management
  • Upselling techniques

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

PCC Medical Holdings
08.2022 - 06.2024

Server

Burton's Grill And Bar
06.2021 - Current

High School Diploma -

North East High School

Certifitcation - Medical Assistant

Florida Career College

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