Giselle Quintana
Chicago,IL
Summary
Dependable team member and goes beyond requirements to handle customer needs. Reliable and efficiently completes assignments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity. Has strong organizational, technical and analytical skills. Recognized for maintaining superior data accuracy while using independent judgment.
Overview
5
5
years of professional experience
Work History
Cashier/Counter Staff Member
UIC Hospital
Chicago, IL
09.2023 - 12.2023
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customers' questions and provided information on store procedures or policies.
- Fostered relationships with customers to expand customer base and retain business.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Buffet Attendant
Soldier Field
Chicago, IL
07.2023 - 10.2023
- Greeted guests, provided menus, and answered questions regarding food items.
- Replenished food items as needed throughout shift to maintain a full and attractive display.
- Communicated effectively with colleagues in order to coordinate meal preparations efficiently during busy shifts.
- Adhered to all sanitation regulations when preparing meals or cleaning kitchen areas.
- Followed up with customers to determine buffet satisfaction and resolved issues or inquiries .
- Tracked inventory levels of food items in order to anticipate restocking needs.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Data Entry
FedEx
Chicago, IL
12.2022 - 07.2023
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Inputted data into computer system to ensure accuracy and completeness of records.
- Organized and filed data in appropriate locations for easy access to essential information.
- Reviewed database entries to verify regulatory compliance.
- Assisted colleagues with resolving any issues related to data entry operations.
- Completed day-to-day duties accurately and efficiently.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Completed database backups to secure information.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Data Entry
Clove Consulting, Inc
Chicago, IL
06.2021 - 11.2022
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Maintained database by entering new and updated customer and account information.
- Worked with cross-functional teams to achieve goals.
- Verified accuracy and completeness of data entry into the database system.
- Updated existing records with new or revised information as needed.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
- Verified confidential or private client information in adherence to state and federal laws.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
Airline Customer Service Agent
United Airlines
Chicago, IL
07.2020 - 06.2021
- Resolved customer complaints in a timely manner.
- Processed refunds, exchanges, and upgrades when necessary.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Responsible for ensuring all payment transactions are processed correctly before issuing tickets.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Took reservations from patrons by phone or online.
Hotel Receptionist/Busser
Majestic Hotel
Chicago, IL
01.2019 - 05.2020
- Assisted guests at check-in, providing information on various services within hotel.
- Assisted guests with directions and transportation arrangements when needed.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Kept records of room availability and guest accounts, manually or using computers.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Drafted professional business documents, spreadsheets and correspondence.
Education
Associate of Applied Science - Paralegal
Harold Washington College
Chicago, IL05-2026
High School Diploma -
Instrinsic Schools
Chicago, IL06-2018
Skills
- Microsoft Excel Proficiency
- Customer Service-Oriented
- Spreadsheet Management
- POS Systems
- Meticulous Attention to Detail
- 10-Key
- Typing Manuscripts
- Microsoft Office Proficiency
Languages
English
Professional
Spanish
Professional
Timeline
Cashier/Counter Staff Member
UIC Hospital
09.2023 - 12.2023
Buffet Attendant
Soldier Field
07.2023 - 10.2023
Data Entry
FedEx
12.2022 - 07.2023
Data Entry
Clove Consulting, Inc
06.2021 - 11.2022
Airline Customer Service Agent
United Airlines
07.2020 - 06.2021
Hotel Receptionist/Busser
Majestic Hotel
01.2019 - 05.2020
Associate of Applied Science - Paralegal
Harold Washington College
High School Diploma -
Instrinsic Schools
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