Giselle Reiber-Thatcher

• Assisted in hiring, training, and managing all front-of-house staff, contributing to Yelp's People Who Love Us award in 2024.
• Developed weekly front-of-house and back-of-house schedules to ensure optimal staffing levels.
• Developed seasonal cocktail menus that increased customer engagement.
• Managed bar and dry goods inventory with meticulous attention to detail, minimizing waste and ensuring availability.
• Forged strong relationships with vendors, securing allocated wines, spirits, sponsorships, and buy-backs.
• Maintained orderly, welcoming environment for guests and staff, boosting satisfaction and loyalty.
• Ensured that customer service standards were met or exceeded at all times.

• Coordinated strategic order of operations for each event with banquet staff ensuring streamlined service & guest satisfaction
• Supervised event setups, including table arrangements and decor placement.
• Managed inventory and procured catering supplies and equipment to maintain operational readiness.
• Developed training programs for new staff to enhance service quality.
• Implemented health and safety protocols for food handling and service areas.
• Performed post-event evaluations to collect feedback for enhancing future events.
• Assisted in food expedition in fast paced kitchen
• Developed detailed pack lists and B.E.O. sheets.
• Selected wines to complement each course of the meal with coursed meals

• Developed service and sales strategies that increased customer retention and boosted revenue.
• Managed hiring, training, and oversight of staff to enhance team performance.
• Coordinated marketing strategies that promoted events and enhanced brand visibility.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Delivered efficient food and beverage service in fast-paced environments.
• Processed bi-weekly payroll and weekly deposits accurately and timely.
• Fostered a positive work environment through effective communication and team building.

• Led daily operations to maintain high standards of service and efficiency. of the store, including scheduling and supervising staff.
• Managed daily operations and coordinated staff to ensure smooth functioning of services
• Coordinated staff schedules to ensure optimal coverage during peak traffic times.
• Developed training programs to enhance team skill sets and operational efficiency.
• Provided training, guidance, and support to staff members on proper procedures and policies.
• Implemented customer service protocols to improve guest satisfaction and engagement.
• Ensured that customer service standards were met or exceeded at all times.
• Supervised cash intake process to maintain financial integrity and accountability. with high accuracy and prepared daily bank deposits.

Managed daily operations, streamlining staff scheduling and supervision for enhanced operational flow.

• Directed recruitment, hiring, training, development, and retention of staff.
• Developed training programs that significantly improved employee skills and knowledge retention.
• Ensured compliance with health and safety regulations, maintaining a safe work environment.
• Oversaw facility maintenance and repairs to ensure high presentation standards were consistently met.