Giselle Rodriguez
Flagstaff,AZ
Summary
Dynamic Operational Manager with a proven track record at Chik-Fil-A, enhancing team leadership and operational efficiency. Excelled in incidents management and fostering adaptability, achieving significant improvements in customer satisfaction and performance metrics. Skilled in marketing and health and safety compliance, demonstrating exceptional time management and productivity.
Overview
2
2
years of professional experience
Work History
Operational Manager
Chik-Fil-A
01.2023 - Current
- Established positive and effective communication among unit staff and organization leadership.
- Identified and resolved problems dealing with operations and staff.
- Assisted with training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Intern
Peak Events
08.2022 - Current
- Greeted students and guests with warm and welcoming demeanor.
- Provided feedback on programming types and impact on event team.
- Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
- Analyzed event costs to identify areas of improvement and cost savings.
- Oversaw event registration process by collecting and tracking attendee information.
- Implemented protocols and procedures to effectively manage planning process.
- Managed timeliness of staff for events to go smoothly
Intern
Synergy Flagstaff
01.2023 - 07.2023
- Prepared straightforward tax returns and explained expected refund or income tax liability and due date for payment.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
- Organized information and clients for the accountant
- Greeted and delivered information to and from clients
Education
BBA - Business Management
Northern Arizona University
Flagstaff, AZ05-2025
Skills
- Production
- Incidents management
- Marketing
- Health and safety compliance
- Business planning
- Team leadership
- Adaptability
- Time management and Productivity
Languages
Spanish
Professional Working
Timeline
Operational Manager
Chik-Fil-A
01.2023 - Current
Intern
Synergy Flagstaff
01.2023 - 07.2023
Intern
Peak Events
08.2022 - Current
BBA - Business Management
Northern Arizona University
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