- Enjoy participating in [activity] for overall physical and mental well-being
- Regularly practice mindfulness and meditation for overall wellness
- Yoga
Gilda Opher
Tampa,FL
Summary
Dynamic professional with a proven track record at Chik-Fil-A, excelling in customer service and adept in claims management. Leveraged strong communication skills and proficiency in cash transactions to enhance guest satisfaction and streamline operations. Recognized for resolving 95% of claims efficiently, demonstrating a keen eye for detail and commitment to excellence.
Overview
26
26
years of professional experience
Work History
Front of House Associate
Chik-Fil-A
04.2025 - Current
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Assisted in managing front desk operations and ensuring smooth check-in/check-out processes.
- Maintained cleanliness and organization of lobby and reception areas to create welcoming environment.
- Supported team members during peak hours by efficiently handling guest inquiries and requests.
Claims Examiner
Florida Blue
01.2000 - 03.2024
- Reviewed and processed claims documentation for accuracy and compliance with established guidelines.
- Evaluated claim submissions to identify discrepancies and ensure proper resolution.
- Collaborated with policyholders to gather necessary information and clarify claim details.
- Utilized claims management software to track and update the status of claims efficiently.
- Spoke with providers over the phone to resolve requested documents to process claims
Education
Certificate of Technical Studies - Respiratory Therapy
Pensacola State College
Pensacola, FL12-1986
Skills
- Customer service proficiency
- Understanding of food safety practices
- Proficient in cash transactions
Interests
Timeline
Front of House Associate
Chik-Fil-A
04.2025 - Current
Claims Examiner
Florida Blue
01.2000 - 03.2024
Certificate of Technical Studies - Respiratory Therapy
Pensacola State College