Brianna Bennett
Lincoln University,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Front of House Associate
Sweet Amelia's
Kennett Square, PA
05.2023 - Current
- Anticipated and met guest needs by delivering exceptional personalized service, resulting in consistently high customer satisfaction levels and repeat business.
- Optimized table turnover and coordinated seamlessly with kitchen staff to increase efficiency during peak hours, ensuring prompt and accurate service.
- Contributed to positive reviews and word-of-mouth referrals by maintaining a polished and professional demeanor, enhancing restaurant reputation.
Store Operator
Green Eyed Lady Boutique
Kennett Square, PA
08.2022 - Current
- Streamlined daily operations, enhancing store efficiency and minimizing disruptions for a seamless customer experience.
- Implemented strategic merchandising techniques, effectively showcasing key products and driving customer purchases to boost sales.
- Organized and executed successful promotional events and sales initiatives, resulting in increased brand visibility and foot traffic.
Front Desk Receptionist
Piazza Maserati and Alfa Romeo
West Chester, PA
05.2019 - 08.2019
- Enhanced customer satisfaction by providing professional and warm greetings, contributing to a welcoming and upscale dealership atmosphere.
- Streamlined appointment scheduling and client communications, enhancing the overall client experience by ensuring efficient service flow and reducing wait times.
- Managed incoming calls, inquiries, and customer follow-ups to support sales and service teams. Resulted in increased client engagement and retention.
Education
Community Advocacy And Outreach - Liberal Arts And General Studies
The Pennsylvania State University
University Park, PA / World Campus08-2025
Skills
- Advanced Communication: Strong verbal and written communication skills, tailored for effective correspondence and documentation
- Organizational Efficiency: Detail-oriented with a proven ability to manage multiple tasks and prioritize effectively
- Customer Service Excellence: Committed to delivering exceptional service, with a focus on client satisfaction
- Technological Proficiency: Quickly adapting to new software and tools, ensuring seamless operations
- Team Collaboration: Effective team player with experience in fostering cooperation and contributing to team success
Internship - Community Projects Intern - The Brashear Association, Pittsburgh, PA
- Facilitated community engagement initiatives, successfully directing funding to create impactful programs such as after-school and senior activities, free recreational opportunities, and safe outdoor play spaces, resulting in enhanced community well-being and participation.
- Led the selection process for a local architecture firm, directly contributing to the transformation of a vacant lot into a vibrant community recreational area, significantly improving local access to outdoor leisure spaces.
- Managed the seamless relocation of the Brashear Center food bank, ensuring uninterrupted access to essential resources for over [insert number, if known] community members, while effectively coordinating communication and logistics.
References
References available upon request.
Timeline
Front of House Associate
Sweet Amelia's
05.2023 - Current
Store Operator
Green Eyed Lady Boutique
08.2022 - Current
Front Desk Receptionist
Piazza Maserati and Alfa Romeo
05.2019 - 08.2019
Community Advocacy And Outreach - Liberal Arts And General Studies
The Pennsylvania State University
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