Giselle Sandoval
Long Beach,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Member Service Specialist
Molina Healthcare Corporate Office
Long Beach, CA
07.2018 - 02.2021
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Documented all customer inquiries and comments thoroughly and quickly.
- Answered customer telephone calls promptly and in an appropriate manner.
- Completed paperwork, entering insurance or billing information into member’s profiles.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Welcomed members with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
Beauty Advisor
SEPHORA
Cerritos, CA
10.2016 - 10.2018
- Communicated all client reservations to appropriate staff.
- Communicated effectively with management concerning important customer issues.
- Directed telephone calls to appropriate departmental personnel.
- Demonstrated application techniques to achieve desired looks.
- Recommended appropriate products to meet customers’ individual needs.
- Conducted consultations to understand the client’s desired outcome and assessed skin type and face structure.
- Used a variety of cosmetics to produce fresh looks, enhance facial features and manage skin tone.
- Kept up-to-date with industry standards, trends and techniques.
Call Center Representative
PMG Athletic Funding
Long Beach, CA
07.2015 - 10.2016
- Maintained user account data by initiating account access and establishing in database.
- Determined root causes of issues and solved diverse problems to improve business operations and management.
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Educated customers on product and service details and information.
- Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
Education
General Educational Development Diploma -
Long Beach School For Adults
Long Beach, CASkills
- Management/supervising training background
- Guest relations training
- Strong administrative support
- Strong interpersonal skills
- Data entry , spreadsheet, and reports
- Strong client relations
- Calm and Professional Under Pressure
Languages
Spanish
Timeline
Member Service Specialist
Molina Healthcare Corporate Office
07.2018 - 02.2021
Beauty Advisor
SEPHORA
10.2016 - 10.2018
Call Center Representative
PMG Athletic Funding
07.2015 - 10.2016
General Educational Development Diploma -
Long Beach School For Adults