Giselle Santiago
1052 W 51 Pl,CA
Summary
I am expirenced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Marshalls
10.2022 - Current
- Developed and maintained positive relationships with customers to enhance satisfaction.
- Managed scheduling for team members to optimize coverage during peak hours.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Front Desk Receptionist
The Bay Club Company
03.2020 - 01.2021
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Maintained accurate visitor logs, enhancing security measures and data integrity.
- Addressed guest inquiries promptly, fostering positive relationships and repeat business.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Kids Club Associate
The Bay Club Company
11.2016 - 03.2019
- Facilitated engaging activities for children, promoting social skills and teamwork.
- Collaborated with parents to address children's needs and provide feedback on progress.
- Trained new associates on safety protocols, activity planning, and customer service standards.
- Monitored all activities to maintain maximum level of safety.
- Served as a mentor to new staff members, providing training on policies, procedures, and best practices for working with children.
- Responded to inquiries from parents and guardians.
Education
High School Diploma -
Hollywood Senior High School
1521 N Highland Ave Los Angeles, CA 9002806-2019
Skills
- Customer focus
- Issue resolution
- New hire training
- Complaint handling
- Documentation skills
- Initiative-taking
- Bilingual in spanish and english
- CPR and child CPR training
Timeline
Customer Service Coordinator
Marshalls
10.2022 - Current
Front Desk Receptionist
The Bay Club Company
03.2020 - 01.2021
Kids Club Associate
The Bay Club Company
11.2016 - 03.2019
High School Diploma -
Hollywood Senior High School