Giselle Silva
Vineland,NJ
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Cilantro Mexican Restaurant. Skilled in cleaning, sanitizing, and customer service, demonstrating reliability and strong multitasking abilities. Excelled in team collaboration, achieving significant improvements in workplace efficiency and client loyalty.
Overview
2025
2025
years of professional experience
Work History
Cleaner
High and Low
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Secretary
La Gatta Professional
01.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Sales and Marketing Representative
Signature Inc
09.2024 - Current
- Developed strong client relationships for increased customer loyalty and repeat business.
- Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Enhanced online presence by revamping website design elements and optimizing SEO strategies.
Manager
Cilantro Mexican Restaurant
11.2023 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Crew Member
McDonald's
05.2021 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Vineland Senior High School
Vineland, NJ06.2023
Skills
- Cleaning and sanitizing
- Housekeeping
- Customer Service
- Reliability and punctuality
- Multitasking
- Organizational Skills
- Teamwork and Collaboration
- Team Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales and Marketing Representative
Signature Inc
09.2024 - Current
Manager
Cilantro Mexican Restaurant
11.2023 - 05.2024
Secretary
La Gatta Professional
01.2022
Crew Member
McDonald's
05.2021 - 10.2022
Cleaner
High and Low
High School Diploma -
Vineland Senior High School
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