Giselle Torres Contreras
PHOENIX,AZ
Summary
Proven leader at Cold Stone Creamery, adept in team motivation and customer service management, enhanced store efficiency and customer satisfaction through creative problem-solving and effective conflict resolution. Excelled in training, maintaining a positive attitude, and fostering a collaborative environment, significantly contributing to a cohesive workplace culture.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Cold Stone Creamery
08.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
Bachelor of Science - Kinesiology
Arizona State University
Tempe, AZ05.2027
High School Diploma -
Sunnyside High School
Tucson, AZ05.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Team motivation
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
- Conflict Resolution
- Goal Setting and Tracking
- Motivational Leadership
- Role Modeling
- Analytical Thinking
Certification
- CPR Training - 06/1/2022 to 06/2024
- Emergency Medical Services, Arizona Career and Technical Education Quality Commission - Spring 2022
- EMT 100 Training - Spring 2023
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Cold Stone Creamery
08.2021 - 06.2022
Bachelor of Science - Kinesiology
Arizona State University
High School Diploma -
Sunnyside High School
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