Giselle A. Ponce Serrato
San Jose,CA
Summary
Customer-focused, result driven and dependable professional with proven ability to support shift operations, maintain strong customer connections, and uphold Starbucks standards during peak hours. Recognized for leadership, initiative, and mentoring new partners. Seeking to grow into a Shift Supervisor role to further support team development, drive operational excellence, and create positive store experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Specialist
Allied Universal Security Services
San Jose, CA
11.2022 - 05.2025
- Demonstrated leadership and accountability in maintaining a safe and secure environment
- De-escalated conflicts and handled high-pressure situations using calm, professional communication
- Communicated effectively with team members and maintained detailed incident reports
- Built trust with clients through reliability and strong decision-making
- Implemented access control measures, ensuring compliance with security policies and regulations.
Barista
Starbucks
San Jose
09.2021 - 10.2022
- Delivered consistent, high-quality customer connections while maintaining speed and accuracy during peak hours
- Supported shift operations by flexing between roles to ensure efficient floor coverage and workflow
- Assisted in training and onboarding new partners on beverage standards and routines
- Maintained store standards, cleanliness, and food safety compliance
- Demonstrated leadership by anticipating team needs and stepping in to support without direction
Restaurant Hostess
Il Fornaio Restaurant
Santa Clara, CA
02.2021 - 08.2021
- Managed guest flow and seating during high-volume service periods
- Resolved customer concerns quickly and professionally
- Supported front-of-house operations to ensure smooth and efficient service
- Demonstrated teamwork and adaptability in a fast-paced environment
Barista
Starbucks
San Jose, CA
11.2019 - 01.2021
- Managed service operations in café and drive-thru areas, prioritizing efficiency and customer engagement.
- Prepared beverages efficiently while upholding Starbucks quality and presentation standards
- Built strong customer relationships to enhance overall store experience
- Collaborated with team members to meet service goals in a fast-paced setting
Education
High School Diploma -
New Valley High School
Santa Clara, CA01-2020
Skills
- Shift Support & Floor Leadership
- Customer Connection & Service Excellence
- Peak Hour Deployment & Efficiency
- Training & Mentoring New Partners
- Cash Handling & POS Operations
- Conflict Resolution & De-escalation
Certification
Graduated with 4.0 GPA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Security Specialist
Allied Universal Security Services
11.2022 - 05.2025
Barista
Starbucks
09.2021 - 10.2022
Restaurant Hostess
Il Fornaio Restaurant
02.2021 - 08.2021
Barista
Starbucks
11.2019 - 01.2021
High School Diploma -
New Valley High School