Giselle Gurrola Ortiz
Alvarado
Summary
Bilingual and focused professional with experience in heavy equipment operation. Highly adaptable to changing conditions and capable of meeting tight schedules. Recognized for strong teamwork and commitment to task completion in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Greeter/Valet
DFW Valet
08.2022 - Current
- Welcomed guests with a friendly demeanor and prompt assistance.
- Coordinated vehicle arrivals and departures, ensuring smooth operations at valet station.
- Addressed inquiries and resolved concerns to enhance guest satisfaction.
- Supported team in managing high-volume traffic during peak hours to maintain service quality.
- Inspect cars for damage and park them in appropriate spots.
Fleet Service Clerk
Envoy Airlines
Dallas
04.2025 - 02.2026
- Processed incoming and outgoing aircraft baggage to ensure timely departures and arrivals.
- Loaded luggage into designated compartments within airplane cabins for optimal space utilization.
- Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo, and freight items, maintaining safety standards.
- Utilized safety protocols while handling hazardous materials and equipment.
Ramp Agent
Amazon Air
Haslet
03.2021 - 06.2023
- Managed aircraft departure and parking, enhancing operational efficiency.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Loaded and unloaded cargo from aircraft and vehicles efficiently.
- Ensured compliance with safety protocols during ramp operations.
- Operated ground support equipment to facilitate aircraft servicing.
- Coordinated with flight crews to ensure timely baggage handling and minimize delays.
- Conducted routine inspections of equipment, identifying and reporting issues to maintain safety standards.
Education
Associate of Arts - IT- Cyber Security Tech
Tarrant County College
Fort Worth, TX02-2027
High School -
Alvarado High School
Alvarado, Texas01.2020
Skills
- Risk assessment
- Data analysis
- Identified trends in payment and denial issues and implemented corrective actions
- Excel proficiency
- Word proficiency
- Explained financial responsibility, payment options, and billing statements clearly and compassionately
- Worked independently under general supervision while meeting defined standards and deadlines
- PowerPoint proficiency
- Bilingual in Spanish
- HIPAA compliance
- Time management and productivity metrics
- Basic ASL knowledge
- Team collaboration
- Flexible schedule
- Effective communication
- Processed payments, adjustments, refunds and payment plans accurately and within productivity standards
- Researched and resolved claim denials underpayment and overpayments to ensure maximum reimbursement
Certification
SIDA
Timeline
Fleet Service Clerk
Envoy Airlines
04.2025 - 02.2026
Greeter/Valet
DFW Valet
08.2022 - Current
Ramp Agent
Amazon Air
03.2021 - 06.2023
Associate of Arts - IT- Cyber Security Tech
Tarrant County College
High School -
Alvarado High School