Giselle Ramos Cepeda
Chesapeake
Summary
Human Resources professional with over 8 years of military HR experience, including leadership, personnel auditing, military pay, and records management. Experienced in auditing personnel and payroll transactions, ensuring regulatory compliance, resolving complex pay issues, and providing exceptional customer service. Proficient in Salesforce, NSIPS, MMPA, DMO, DWOWS, and personnel management systems. Recognized for strong analytical skills, attention to detail, problem-solving abilities, and a servant leadership approach. Active Secret Security Clearance.
Overview
10
10
years of professional experience
Work History
Auditor
USN
NORFOLK, VA
02.2025 - Current
- Audit military reserve pay and personnel transactions to ensure accuracy, regulatory compliance, and timely processing of PERS/PAY actions.
- Process personnel and payroll transactions accurately while consistently meeting established processing timelines.
- Utilize Salesforce, NSIPS, MMPA, DMO, and DWOWS to research, validate, and resolve personnel and pay discrepancies.
- Investigate complex pay and personnel cases, identify root causes, and implement effective resolutions while ensuring compliance with applicable policies and procedures.
- Provide exceptional customer service through professional communication with service members, commands, and stakeholders.
- Maintain strict confidentiality of personnel and payroll records while ensuring compliance with Department of the Navy policies and regulations.
- Collaborate effectively with team members, share expertise, and assume additional responsibilities to support mission success.
HUMAN RESOURCES MANAGER
U.S. NAVY
11.2018 - 11.2024
- Led a team of 30 employees to service over 1,400 different military commands throughout the United States by ensuring employee records were without discrepancy and that sailors received correct pay entitlements estimated to be over 2.6 million dollars.
- Advised customers on eligibility for personnel actions and explains reasons for non-eligibility using agency regulations for Command Personnel ad Pay clerks at various commands and weekly training for employees at command.
- Coordinated, processed, validated and ensured effective operation of multiple personnel actions for member’s assignment, enlistment, reenlistment, promotion, awards, performance, evaluation, boards, separation or similar matters.
- Perform substantive reviews of military HR records and conduct necessary research to determine eligibility for personnel actions.
HUMAN RESOURCES SPECIALIST
U.S. NAVY
05.2016 - 11.2018
- Prepare documents for release by the designated authority in order to process active duty pay entitlement actions, including travel claims, basic pay, housing allowance, special pay, leave, allotments, bonuses, and/or deductions.
- Maintained military personnel financial records, including payroll, travel allowance and reimbursements; performed related computations; prepared related reports; trained, counseled, evaluated and supervised military personnel with a high level of confidentiality.
- Oversaw all HR needs for over 430 military personnel and eliminated discrepancies in financial reporting and record keeping through accurate preparation and organization of documentation.
- Set, enforced, and explained federal human resource policies to team members to cultivate complaint and satisfied workforce.
Education
High School Diploma - Human Resources
Military Occupation School
01-2018
Skills
- Administrative Support
- Salesforce
- Forms Management
- Data Management
- Flankspeed
- Microsoft Teams
- Electronic Filing System
- Team Building
- Attention to Detail
- Empathy
- Adaptability
- Master Military Pay Account (MMPA)
- Organizational Awareness
- Planning and Evaluating
- Problem Solving
- Information Management
Timeline
Auditor
USN
02.2025 - Current
HUMAN RESOURCES MANAGER
U.S. NAVY
11.2018 - 11.2024
HUMAN RESOURCES SPECIALIST
U.S. NAVY
05.2016 - 11.2018
High School Diploma - Human Resources
Military Occupation School
Awards
Navy and Marine Corps Achievement Medal – 2019, Navy and Marine Corps Achievement Medal – 2021, Navy and Marine Corps Achievement Medal – 2022
Professional Development
- Defense Travel System (DTS) DTS Travel Documents (DTS 101)
- Defense Travel System (DTS) – About DTS
- Records Management in the DON: Everyone’s Responsibility
- DoD Cyber Awareness Challenge
- Navy Standard Integrated Personnel System (NSIPS)
- Total Workforce Management Services (TWMS)
Active Security Clearance
Secret
Letter of Commendation
For outstanding professional achievement in the superior performance of her duties while serving as Supervisory Financial Management Analyst, in Audit Department, Transaction Service CEnter, Norfolk from October 2025 to November 2025.