Highly motivated and detail-oriented legal assistant with a proven track record of successfully achieving goals and meeting deadlines. Possesses a strong sense of integrity and a flawless record of maintaining confidentiality.
Hi, I’m
QIANA HARGROVE
Legal Assistant
Atlanta,GA
Summary
Overview
13
years of professional experience
1
year of post-secondary education
Work History
Archway Marketing Services Inc.Atlanta, GA
Auditor
08.2022 - 07.2023
Job overview
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Developed campaigns and specific marketing strategies for clients.
- Updated customer database and generated lists and counts for direct marketing projects.
- Collaborated closely with graphic designers, subject matter experts (SMEs) and technical staff to produce compliant, on-time proposals.
Onboarding Specialist (Remote)Malvern, PA
Vanguard
12.2021 - 07.2022
Job overview
- Analyzed client profiles in the database for inaccuracies and responded to customer emails
- Verified policyholder details and requested additional information as needed
- Ensured timely and accurate entry of necessary documents and notations on the CRM
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Worked alongside global business leader to deploy new training strategies.
Legal AssistantAtlanta, GA
Fulton County District Attorney’s Office
01.2015 - 01.2021
Job overview
- E-filed motions daily using Peachcourt, Odyssey, and E-Z File
- Drafted pleadings, invoices, and other documents at the request of attorneys and notarized documents as needed
- Organized and prepared files for trial, grand jury, and first appearance proceedings
- Generated criminal history reports through GCIC and compiled files and discovery packets for attorneys on a daily basis
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Created spreadsheets to track client progress and document billable hours.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Costco WholesaleEast Hanover, NJ
Marketer/Membership Clerk
05.2010 - 11.2014
Job overview
- Created and designed powerpoint presentations for business daily to showcase merchandise
- Processed memberships daily and generated memberships cards for clients
- Coordinated daily appointments with vendors to increase membership sales by 65%
- Promoted Rewards Programs and credit programs to increase revenue
- Engaged community at fairs and special membership drive events.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Assisted prospective and established members in person or by telephone.
- Led tours of facility to show prospects amenities and other benefits of membership.
- Edited letters and written material for correspondence.
Skills
- SKILLS HIGHLIGHTS
- Customer analysis
- Outstanding verbal communication skills
- Customer service
- E-filing
- Legal research
- Highly organized
- Case management
- Client relations
- Proficiency in CRM, Genesis, MS Word, and Dropbox
- Experience with My Case billing software
- TECHNICAL SKILLS
- Microsoft Office Suite
- Adobe Acrobat
- Legal research databases
- Administrative Support
- Onboarding New Employees
- Customer Inquiries
- Microsoft Excel
- Status Updates
- Customer Service and Assistance
- Interpersonal Communication Skills
- Daily Logs
- Personnel Files
- Corrective Actions
- Database Maintenance
- Client Support
- Analytical and Critical Thinking
- Legal Requirements
- Clerical Support
- Customer Interaction
- Complaint Handling
- Remote Conferencing and Communication
- Member Services
- Data Accuracy
- Information Updates
- Mandatory Reporting
- Client Needs Assessment
- Sales Tracking
- Microsoft Office
- Customer Accounts Management
- Project Requirements
- Milestone Planning
- Customer Experience
- Client Correspondence
Education
Morris County School of TechnologyDenville, NJ
Culinary Arts
09.2010 - 06.2011
University Overview
Timeline
Auditor
Archway Marketing Services Inc.
08.2022 - 07.2023
Vanguard
Onboarding Specialist (Remote)
12.2021 - 07.2022
Fulton County District Attorney’s Office
Legal Assistant
01.2015 - 01.2021
Morris County School of Technology
Culinary Arts
09.2010 - 06.2011
Marketer/Membership Clerk
Costco Wholesale
05.2010 - 11.2014
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