Giselle Trejo Aguilar
Fort Worth,Tx
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced to impact bottom-line success in the office. Committed to continuous improvement and impacting team leaders.
Overview
5
5
years of professional experience
Work History
Senior Account Technician- Temp
Fort Worth Water Department
10.2022 - Current
- Closed work orders using appropriate information provided by technicians,
- Detected if a problem arises,before further escalation.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Checked documentation for accuracy and validity on updated systems.
- Worked on reports, to make sure people had water consumption.
- Posted fees to accounts and maintained records.
- Consults with others as necessary to design and document basic work flows to ensure proper application interface.
Insurance Agent
Baja Auto Insurance
01.2020 - 12.2020
- Responsible primarily for the sale of nonstandard auto insurance to new and existing customers.
- Accurate accounting of all currency transactions as well as timely delivery of deposits to the bank with scanned documentation in agency management system.
- Generated leads through cold-calling, networking and other outreach methods.
- Maintained high standards of customer service by building relationships with clients.
Human Resources Student Assistant
Texas Woman’s University
03.2018 - 12.2019
- Helped employees register for benefits programs using online portals.
- Provide project support for various HR projects, i.e. student employment resources, employee engagement initiatives.
- Tracked various statistics and kept detailed records to support human resources department.
- Answer the main HR phone line and direct customers to the appropriate resources or HR office
- Monitor guest traffic and greet internal and external customers directing to the HR office.
Education
Bachelor of Business Administration -
Texas Woman University
Denton, TX08.2022
Skills
- Customer service
- Human resources
- Data privacy
- Bilingual
- Working knowledge of CRM System, Work Order Asset Management System & Maximo
- Experienced in AMI system, and Meter Data Management System
- Communication Skills
- Knowledge of Microsoft applications and Web development Software
- Computer skills
- 1 year of experience in process control systems
Timeline
Senior Account Technician- Temp
Fort Worth Water Department
10.2022 - Current
Insurance Agent
Baja Auto Insurance
01.2020 - 12.2020
Human Resources Student Assistant
Texas Woman’s University
03.2018 - 12.2019
Bachelor of Business Administration -
Texas Woman University
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