Gisel Massiel Cruz Santos
The Bronx,NY
Summary
Proactive and adaptable, excelled at Sweet Green by enhancing team efficiency and customer satisfaction. Mastered cash handling and problem-solving, leading to a notable improvement in service delivery. Trained new members, embodying leadership and collaboration, significantly contributing to a positive and productive work environment.
Overview
2
2
years of professional experience
Work History
Team Member
Sweet Green
10.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Administración -
Pontificia Universidad Católica Madre Y Maestra
República Dominicana 09.2012
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Collaboration and Teamwork
- Problem-Solving
- Clear Communication
- Following Instructions
- Cash Handling
- Leadership Qualities
- Money Handling
- Decision-making capabilities
Timeline
Team Member
Sweet Green
10.2023 - Current
Administración -
Pontificia Universidad Católica Madre Y Maestra
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