Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Gislania Mitogo

Providence,RI

Summary

Proactive and meticulous Financial Opportunity Center manager, experience in case manager, with 5 years of proven track record of success managing and leading social services programs. Skilled in report writing, budgeting, and program evaluation. Strong collaborator and committed to leading and inspiring teams to achieve shared goals to create better work please where everyone is welcome and treated with a fair opportunity.

Overview

6
6
years of professional experience

Work History

Financial Opportunity Center Manager

Genesis Center
07.2023 - Current
  • Supervising daily activities and performance
  • Maintain active caseload, paperwork and administrative
  • Conducting regular staff meetings to ensure all personnel were properly trained in policies and procedures
  • Creating operational plans for the department to maximize efficiency and productivity
  • Manage and lead team day-to-day operations of the department, including staffing, coordinating, overseeing schedules and assignment
  • Providing guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels
  • Resolving conflicts between clients and staff members in a professional manner.

Case Manager

Genesis Center
07.2019 - 07.2023
  • Assisted families with the public benefits applications process
  • Maintained accurate case records and documentation according to agency guidelines
  • Supported family members by providing information on local support groups
  • Coordinated transportation services for clients who lacked access to reliable transportation
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance
  • Maintained complete and current case files and documentation facilitate the use of community resources
  • Provided crisis intervention support for clients in emergency situations
  • Assisted with Immigration applications.

CSR Front Store

CVS Health
01.2018 - 12.2020
  • Assisted the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a total quality experience for both our customers and team members
  • Worked with team members to improve performance and training new employees, responding to, and resolved customer questions and concerns
  • Handled customer inquiries and complaints in a timely manner
  • Educated customers on special pricing opportunities and company offerings.

Education

Certificate of Completion - The Responsible Conduct of Research in The Community in Community Organization and Advocacy

The University of Pennsylvania
06.2021

Associate - human services Specializing in Case Manager in Human Services

Community College of Rhode Island
05.2015

Certificate of Achievement - Child and family Services in Social Work

Community College of Rhode Island
02.2015

Skills

  • Multi-lingual: fluent in English, Spanish, and French
  • Cash handling expertise
  • Client Advocacy
  • Case Needs Assessment
  • Problem-Solving
  • Organize and Multitasking
  • Relationship Building
  • Case Management Tracking
  • Resource Management

Additional Information

  • Parent Ambassador: 09/2022, Present
  • Providence public schools, Providence, RI
  • Bridge the gap between schools and families, representing the family voice in school-level meetings.
  • Attending community events, supporting PTO and PAC meetings connecting with other parents to explain the purpose of the family support role & recruit more volunteers.
  • Disseminate timely information about school decisions, survey works support and events.
  • Serve as a point of contact, addressing family members' questions and guiding them to appropriate resources.
  • Collaborate with principals, community specialists, culture coordinators, and parent volunteers (parent groups). Parent Ambassadors (PAP) are volunteers, and they are recommended to our office by a school administrator.


  • Site Coordinator:

Volunteer Income Tax Assistance (VITA), 01/2022, Present

Genesis Center, Providence, RI

 Informing clients on the tax preparation process, Collecting relevant financial records, including income statements, Inputting data from 

  • financial records into tax return software or databases, Using applicable federal, state, and local tax law to determine deductions and how much each client will pay or earn on the return.
  • Completing and filing tax documents with appropriate agencies, like the IRS, state, and local government entities.

Timeline

Financial Opportunity Center Manager

Genesis Center
07.2023 - Current

Case Manager

Genesis Center
07.2019 - 07.2023

CSR Front Store

CVS Health
01.2018 - 12.2020

Certificate of Completion - The Responsible Conduct of Research in The Community in Community Organization and Advocacy

The University of Pennsylvania

Associate - human services Specializing in Case Manager in Human Services

Community College of Rhode Island

Certificate of Achievement - Child and family Services in Social Work

Community College of Rhode Island
Gislania Mitogo