Gissela Alexandra Toscano Santamaria
Charlotte,North Carolina
Summary
Reliable and proactive professional with experience in office administration, team leadership, and daily operations. Known for solving workplace problems quickly and creating a positive, helpful team environment. Focused on improving work processes, managing expenses carefully, and providing excellent customer service.
Overview
2
2
Languages
1
1
Certification
Work History
Administrative & Sales Assistant / Branch Operatio
DURAMAS
AMBATO, ECUADOR
- Oversaw comprehensive operational, commercial, and administrative success of Ambato branch.
- Managed branch cash flow, executed daily bank deposits, and processed tax withholdings to ensure accurate financial records.
- Audited overdue accounts and implemented client collection strategies to enhance liquidity.
- Consistently met or exceeded monthly sales targets and performance metrics.
Cleaning Supervisor (Wells Fargo Bank)
United Maintenance Corporation
Charlotte , NC
- Led and supervised a dedicated maintenance team, ensuring strict compliance with quality, safety, and sanitation protocols within a major banking facility.
- Handled daily operational challenges and unexpectedly arising conflicts efficiently to ensure seamless workflow.
- Reference: Russ Peters (Manager) – Cel: (704) 617-1968
Operations & Customer Service Coordinator
La Unica Supercenter
Charlotte, NC
- Managed the receipt, inspection, and quality control of incoming merchandise from multiple suppliers.
- Conducted comprehensive invoice audits, managed price updates, and resolved customer inquiries promptly and professionally.
- Reference: Daniel Silva (Manager) – Cel: (704) 562-6347
Education
Bachelor of Science - Business Organization
Universidad Tecnica De Ambato
Ecuador09-2019
Skills
- Office Administration & Petty Cash Management
- Team Leadership & Staff Supervision
- Accounts Receivable & Collections
- Customer Service & Problem Solving
- Inventory Control & Warehouse Supervision
- Budgeting & Meeting Sales Goals
Languages
Spanish
Native/ Bilingual
English
Limited
Certification
- Financial Education Program
- Adult English as a Second Language
Affiliations
- Church Volunteer St Jhon Newman
Timeline
Administrative & Sales Assistant / Branch Operatio
DURAMAS
Cleaning Supervisor (Wells Fargo Bank)
United Maintenance Corporation
Operations & Customer Service Coordinator
La Unica Supercenter
Bachelor of Science - Business Organization
Universidad Tecnica De Ambato