Gissele Miranda Torres
Porterville,CA
Summary
Seeking employment in the healthcare field where my education, skills, and experience as a Medical Assistant will be utilized.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Navigation Center Representative
Family Health Care Network
Porterville, CA
01.2020 - Current
- Provided patient support and guidance in accessing healthcare services.
- Assisted with scheduling appointments and managing patient records efficiently.
- Ensured compliance with health regulations and organizational policies.
- Educated patients on healthcare programs and resources available to them.
- Trained new staff on operational procedures and best practices in patient care.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Sequoia Family Medical Center
Porterville, CA
05.2019 - 01.2020
- Scheduled Appointments
- HER
- Vitals
- Injections
- Sterile Techniques
- Tray Setup
- Log Temps
- Referrals
- Collected Specimens
Education
Medical Assistant - undefined
San Joaquin Valley College
06.2019
Skills
- Charting/Filling
- Patient Care & Safety
- Vital Signs & Monitoring
- Organization Skills
- Tray Set Ups
- 12 LED EKG
- Suture/Staple Removal
- Phone Etiquette, Scheduling
- Sterile Techniques
- Electronic Medical Records
- Rooming Patient
- Microsoft Office
- Type ( 50 WPM
- Appointment charting
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organization and time management
Certification
- CPR and First Aid
- HIPAA
- Venipuncture/Injections/Vaccines
- OSHA
Customer Service & Client Relations
Deliver strong and sustainable improvements in client service, satisfaction and retention.
Bilingual
Responsible
Timeline
Navigation Center Representative
Family Health Care Network
01.2020 - Current
Sequoia Family Medical Center
05.2019 - 01.2020
Medical Assistant - undefined
San Joaquin Valley College