Frida Herrera Perez
Navigation Center
Fresno
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical challenges. Abilities to support and drive substantial growth. Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. A energetic professional focused on patients rights and program assistance with outgoing and collaborative skills that thrives in high-volume, challenging settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Navigation Center Representative
Family Healthcare Network
Fresno
06.2024 - Current
- A Navigation Center representative at Family Healthcare Network helps patients and families navigate the healthcare system by coordinating care, advocating for patients, providing resource referrals, offering education and support, handling documentation, and ensuring cultural sensitivity in healthcare services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided customer service by answering product and service related questions.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Consistently met daily performance goals set by management team members.
- Responded promptly to phone calls from patients seeking advice or requesting medication refills.
Independent contractor
IMG CORP.
Fresno
03.2024 - 06.2024
- An independent contractor is a person, business, or corporation that provides goods or services under a written contract, or a verbal agreement.
- Unlike employees, independent contractors do not work regularly for an employer, but work as required, when they may be subject to agency law.
- Maintained relationships with existing customers while seeking new ones.
- Worked closely with human resources to support employee management and organizational planning.
- Monitored operations and reviewed records and metrics to understand company performance.
Certified Nursing Assistant
Willow creek healthcare
Fresno
11.2023 - 03.2024
- Provides physical support to assist patients, residents, clients, or inmates in performing daily living activities, including rising out of bed, bathing, dressing, feeding, toileting, walking, exercising, social actions, or rehabilitation programs; turns or repositions bedridden individuals; records vital signs, height, and weight.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Provided emotional support to family members regarding end-of-life decisions.
Clinical Internship
Fresno
08.2022 - 05.2023
- Nursing Assistant Training.
- 100+ hours of virtual clinical and on-site training.
- Clinical Instructor Marina Diaz, L.V.N.
- Theory Instructor: Jodi Uyeg, R.N.
- Participated actively in group projects, contributing to successful outcomes.
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Completed assigned readings and homework, enhancing understanding of subject matter.
Photography/Assistant manager
Gloria's Photography
Fresno
01.2021 - 05.2023
- Duties include, but are not limited to, managing equipment, phone lines, and emails, talking to customers for any concerns or questions, promoting business planning ahead, and organizing.
- Offered consultation services to clients on photo selection, layout, and design for print media.
- Conducted photo shoots annually, including weddings, portraits, and commercial photography.
- Transferred photographs to computers for editing, archiving and electronic transmission.
Clinical Internship
Fresno
10.2021 - 05.2022
- Medical career job site training.
- 100+ hours of hands-on training.
- Instructor/Supervisor: Lisa Madrigal, M.A.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
Education
High School Diploma -
Duncan Polytechnical High School
Fresno, CA06-2023
Skills
- Computer Networking
- Microsoft Office
- Phone etiquette
- Research
- Public speaking
- Home and community care
- Time management
- Presentation skills
- Quest relations
- HIPAA
- Sales
- Vital signs
- Epic
- EMR systems
- Strategic planning
- Customer service
- Organizational skills
- Dementia care
- Patient care
- Medical terminology
- Medical records
- Patient advocacy
- Healthcare navigation
- Resource referrals
- Telephone etiquette
- Goal setting
- Team collaboration
- Network development
Certification
- Certified Nursing Assistant
- OSHA Online Safety Training Certificate of Completion
- Heartsaver Bloodborne Pathogens Completion
References
- Yesenia Jimenez, Work Colleague, Family Healthcare Network, 3445 N First St, Fresno, CA, 93726, (559) 365-4749, Jimenezyesenia559@gmail.com
- Julio Chavez, Work Colleague, IMG CORP, 2300 Tulare St, Fresno, CA, 93721, (323) 434-2891, Juliochavez005@yahoo.com
- Eric Pineda, Math Instructor, Duncan Polytechnical High School, 4330 E Garland Ave, Fresno, CA, 93703, (559) 248-7512, Erick.Pineda@fresnounified.org
- Rosalinda Garcia, Counselor, Duncan Polytechnical High School, 4330 E Garland Ave, Fresno, CA, 93703, (559) 248-7512, rosalinda.garcia@fresnounified.org
- Marina Diaz, C.N.A Instructor , Duncan Polytechnical High School, 4330 E Garland Ave, Fresno, CA, 93703, (559) 285-3712, marina.diaz@fresnounified.org
Languages
Spanish
Native/ Bilingual
Timeline
Navigation Center Representative
Family Healthcare Network
06.2024 - Current
Independent contractor
IMG CORP.
03.2024 - 06.2024
Certified Nursing Assistant
Willow creek healthcare
11.2023 - 03.2024
Clinical Internship
08.2022 - 05.2023
Clinical Internship
10.2021 - 05.2022
Photography/Assistant manager
Gloria's Photography
01.2021 - 05.2023
- Certified Nursing Assistant
- OSHA Online Safety Training Certificate of Completion
- Heartsaver Bloodborne Pathogens Completion
High School Diploma -
Duncan Polytechnical High School
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