Yuridia Sanchez Valdobinos
Tulare,USA
Summary
To expand my knowledge and experience within the network and help retain patient satisfaction. Eager to contribute to team success and further develop professional skills. Bring positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Navigation Center Representative
Family HelathCare Network
Visalia, CA
01.2022 - Current
- Assisted patients with appointment scheduling and healthcare inquiries.
- Collaborated with healthcare teams to ensure seamless patient care delivery.
- Educated patients on available services and community resources.
- Handled incoming calls, providing timely responses to patient needs and concerns.
- Helped increased patient satisfaction by assisting with addressing complaints quickly and professionally in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted patients warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to patient questions via telephone and written correspondence regarding patient concerns.
Internship
CNA-Tulare Nursing and Rehabilitation
Tulare, CA
04.2020
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Maintain sanitation, health, and safety standards in work areas.
- Provide physical support to assist patients to perform daily living activities; getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Answer patient call signals for requests or necessities.
Education
License - Certified Nurse Assistant
California Department of Public Health
12-2023
License - BLS Provider CPR & AED
American Heart Association
02-2023
License - National Certified Phlebotomy Technician
Multi-skilled Medical Certification Institute
03-2022
License - Certified Phlebotomy Technician 1
California Department of Public Health
02-2022
High School Diploma - undefined
Tulare Joint Union
06-2011
Skills
- Bilingual
- Team Player
- Problem Solving & Critical Thinking
- Attention to Detail
- Safety Standards
- Venipuncture/Capillary Blood Collection
- CPR
- Exceptional Customer Service
- Flexible & Adaptable (Calm Under Pressure)
- Excellent Communication & Active Listening
- Computer skills (eCW & Microsoft Excel)
- Organization, Time Management, & Multitasking
- Friendly, Positive Attitude
- Dependable & Responsible
Timeline
Navigation Center Representative
Family HelathCare Network
01.2022 - Current
Internship
CNA-Tulare Nursing and Rehabilitation
04.2020
License - Certified Nurse Assistant
California Department of Public Health
License - BLS Provider CPR & AED
American Heart Association
License - National Certified Phlebotomy Technician
Multi-skilled Medical Certification Institute
License - Certified Phlebotomy Technician 1
California Department of Public Health
High School Diploma - undefined
Tulare Joint Union