Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gisselle Cruz

Charlotte,NC

Summary

Skilled teller with background in financial transactions and customer service. Strong understanding of banking regulations and compliance procedures. Proficient in cash handling, cross-selling bank products and maintaining high levels of customer satisfaction. Previously contributed to improvement of branch sales through effective client relationship management.

Overview

8
8
years of professional experience

Work History

Teller

Currency Exchange International
Charlotte, NC
04.2022 - Current
  • Handle large volumes of foreign currency and USD quickly and accurately with minimal errors.
  • Provide outstanding customer service to customers and passengers.
  • Follow all compliance procedures.
  • Make sure to keep drawers balanced at all times.

Sales Advisor

Brownlee Jewelers
Concord, North Carolina
10.2020 - 08.2021
  • Identified customer needs by asking questions and advising on best solutions.
  • Demonstrated product features and benefits to potential customers.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Assistant Manager

Rue 21
Concord, North Carolina
11.2016 - 03.2020
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Created reports on sales trends, inventory levels, and financial data.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

Associate of Applied Science - Cardiovascular Technologist

Central Piedmont Community College
Charlotte, NC
08-2026

Skills

  • Banking law compliance
  • Drawer balancing
  • Fraud identification
  • Spanish speaking
  • Cash handling expertise
  • Administering payroll
  • Employee recruiting
  • Strategic leadership

Timeline

Teller

Currency Exchange International
04.2022 - Current

Sales Advisor

Brownlee Jewelers
10.2020 - 08.2021

Assistant Manager

Rue 21
11.2016 - 03.2020

Associate of Applied Science - Cardiovascular Technologist

Central Piedmont Community College
Gisselle Cruz