Gisselle Fernandez
Omaha,NE
Summary
Safety-conscious and personable professional with 8+ years of experience in customer service, hospitality, and healthcare environments. Experienced in creating welcoming experiences, communicating effectively with diverse customers and patients, and remaining calm and professional in high-pressure situations. Strong background in teamwork, conflict resolution, attention to detail, and following established procedures. Known for adaptability, professionalism, and delivering exceptional service while prioritizing safety and customer needs.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bartender
The Tipsy Pig
Omaha, NE
12.2025 - Current
- Prepared and served craft cocktails, beer, wine, and premium spirits in an upscale lounge setting.
- Managed high-volume service while maintaining accuracy, efficiency, and presentation standards.
- Delivered exceptional guest service in a fast-paced upscale hospitality environment, ensuring a welcoming and positive experience for every guest.
- Processed cash and card transactions, balanced fills, and maintained compliance with alcohol service regulations.
- Assisted with inventory management, stocking, and bar organization to support daily operations.
Patient Access Associate
Nebraska Medicine
Omaha, NE
10.2024 - Current
- Verified patient demographics, insurance information, and billing details, ensuring compliance with confidentiality standards.
- Scheduled appointments and coordinated with medical teams to optimize patient service delivery.
- Assisted patients in high-stress situations with empathy, professionalism, and clear communication.
- Supported patient flow by maintaining attention to detail in fast-paced environment, enhancing overall patient experience.
Bartender/Server
Firebirds Wood fire and grill
Omaha, NE
08.2020 - 12.2025
- Delivered outstanding guest service in a high-volume restaurant setting.
- Built rapport with customers and managed multiple tables to ensure satisfaction with every experience.
- Maintained clean, organized, welcoming bar and dining area, enhancing guest comfort.
- Collaborated with team members to streamline operations during peak hours.
Certified Nursing Assistant
Brookstone Meadows
Elkhorn, NE
03.2020 - 08.2020
- Provided compassionate care to residents, assisting with daily activities and personal needs.
- Monitored vital signs and communicated critical information to nursing staff.
- Exhibited patience and empathy during interactions with residents to ensure comfort and safety.
- Adhered to established procedures and safety practices within healthcare environment.
Host/Server
Olive Garden
Omaha, NE
11.2017 - 02.2020
- Greeted and seated guests, managed reservations, and coordinated table flow to optimize service.
- Delivered accurate orders promptly and ensured guest satisfaction throughout the dining experience.
- Worked collaboratively with kitchen and service staff to uphold quality and efficiency.
Education
Bachelor of Arts - Multidisciplinary Studies
University of Nebraska at Omaha
12-2026
Skills
- Exceptional Customer Service & Communication
- Safety Awareness & Emergency Response
- Teamwork & Collaboration
- Conflict Resolution & De-escalation
- Adaptability & Flexibility
- Time Management
- Professionalism & Cultural Sensitivity
Certification
Basic Life Support (BLS), 2026, Certified Nursing Assistant (CNA), 2019, Nebraska Hunter Education, 2025
Timeline
Bartender
The Tipsy Pig
12.2025 - Current
Patient Access Associate
Nebraska Medicine
10.2024 - Current
Bartender/Server
Firebirds Wood fire and grill
08.2020 - 12.2025
Certified Nursing Assistant
Brookstone Meadows
03.2020 - 08.2020
Host/Server
Olive Garden
11.2017 - 02.2020
Bachelor of Arts - Multidisciplinary Studies
University of Nebraska at Omaha