Gisselle Gonzalez
Arlington,TX
Summary
Hardworking and Dedicated achiever with proven ability to exceed targets and enhance operational efficiency and performance through effective problem-solving and collaboration. Pursuing a professional role and continuous improvement within the Career
Overview
9
9
years of professional experience
Work History
Package Delivery Driver
Amazon
Mansfield, TX
03.2023 - Current
- Operated delivery vehicles safely and efficiently, adhering to traffic laws and company policies while maintaining a clean driving record
- Loaded vehicle and properly secured packages to prevent damage for deliveries.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Delivered packages to customer doorsteps and business offices across multiple cities in the metroplex
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Resolved customer inquiries regarding deliveries, enhancing overall satisfaction through effective communication/ necessary calls
- Worked in various/extreme weather conditions
Orthodontic Dental Assistant
Ragan Orthodontics: Dallas Braces And Invisalign
Dallas, TX
11.2022 - 01.2023
- Performed general chair-side duties for orthodontic procedures
- Prepared dental equipment and materials for orthodontic procedures, ensuring optimal readiness for efficient appointments.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety. (Sterilization)
- Performed basic tasks such as taking impressions
- Entered patient data into computer system, adhering to strict privacy laws and maintaining a high level of accuracy.
- Educated patients/parents on oral hygiene practices and post-treatment care instructions.
- Monitored inventory levels of dental supplies, facilitating timely reordering to prevent shortages.
- Worked in a fast-paced & high pressure environment while also requiring Problem Solving while working independently
- Traveled to multiple locations within the business
Package Clerk & International Processor
UPS
Arlington, TX
09.2019 - 11.2022
- Mastered specific software tools to input and audit/correct labeling errors(Data Entry)
- Prepared accurate documentation for international shipments, ensuring compliance with customs regulations requiring to: Remove, photograph & Reseal all documents
- Collaborated with other departments (Air Dock) to optimize production workflows.
- Managed multiple priorities simultaneously, maintaining organization for efficient processing even during peak periods.
- Responsible for daily email communication with Management
- Trained new package clerks on company policies and procedures, fostering a supportive and efficient work environment.
- Independently Loaded & Unloaded multiple trailers(Double shifts)
- Contributed to company growth through cross-training in other departments, increasing overall productivity levels within the organization.
Customer Service Representative & Package Clerk
UPS
Dallas, TX
08.2017 - 08.2019
- Coordinated with delivery drivers to schedule pickups and drop-offs, ensuring timely deliveries for customers orders.
- Delivered prompt service to prioritize customer needs.
- Addressed & Resolved customer inquiries and concerns efficiently and quickly by providing accurate real-time updates and solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Verified Customer Identity to correctly hand off packages
- Entered detailed records of customer interactions and transactions, ensuring accurate documentation for future reference(Data Entry)
- Collaborated with team members to achieve daily goals and meet company objectives.
- Daily stocking and package organization(Inventory)
- Mastered specific software tools to input and audit/correct labeling errors(Data Entry)
- Contributed to company growth through cross-training in other departments, increasing overall productivity levels within the organization.
Dental Assistant Extern
Orthodontics by Birth & Fletcher
Fort Worth, TX
09.2020 - 11.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted with dental x-rays
- Performed basic lab tasks such as pouring & taking impressions
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Contributed to team success by collaborating closely with dentists, hygienists, and administrative staff throughout the externship period.
- Traveled to multiple locations within the business
Education
Graduate Certificate - Dental Assisting
Concorde Career College
Grand Prairie, TX08-2020
High School Diploma -
Sam Houston High School
Arlington, TX06-2017
Skills
- Attention to Detail
- Bookkeeping
- Customer service
- Data entry/ Computer skills
- Flexible & Adaptable
- Friendly & Positive attitude
- Insurance Billing/ Verification
- Inventory Management/ Replenishment
- Medical records management
- Multitasking
- Package handling/ Organization
- Patient Recordkeeping
Timeline
Package Delivery Driver
Amazon
03.2023 - Current
Orthodontic Dental Assistant
Ragan Orthodontics: Dallas Braces And Invisalign
11.2022 - 01.2023
Dental Assistant Extern
Orthodontics by Birth & Fletcher
09.2020 - 11.2020
Package Clerk & International Processor
UPS
09.2019 - 11.2022
Customer Service Representative & Package Clerk
UPS
08.2017 - 08.2019
Graduate Certificate - Dental Assisting
Concorde Career College
High School Diploma -
Sam Houston High School