Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Marieta Harris

Prattville,AL

Summary

Dynamic and results-driven professional with extensive experience in customer service and package handling at Amazon Flex. Proven ability to enhance customer satisfaction through effective communication and efficient delivery practices. Skilled in multitasking and maintaining attention to detail, ensuring timely and accurate service while adhering to safety protocols.

Overview

17
17
years of professional experience

Work History

Package Delivery Driver

Amazon Flex
02.2025 - Current
  • Operated delivery vehicles safely while adhering to traffic regulations and company policies.
  • Loaded and unloaded packages efficiently, ensuring secure handling during transit.
  • Communicated effectively with customers regarding delivery status and inquiries.
  • Navigated routes using GPS technology to optimize delivery schedules.
  • Delivered packages to customer doorsteps and business offices.
  • Implemented safety practices to minimize risks during package handling and driving tasks.
  • Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.

Pharmacy Technician

Adam's Drugs Pharmacy
08.2018 - Current
  • Maintained inventory levels by tracking stock and placing orders as needed.
  • Maintained clean and organized work environment, adhering to health and safety standards.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Operated pharmacy software for prescription processing and patient record management.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Managed opening and closing duties for pharmacy.
  • Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Resolved third-party billing, computer system and customer service issues.

Server

Texas Roadhouse
02.2014 - 08.2018
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.

Server and To-Go Cashier

Country's BBQ
03.2009 - 02.2014
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Managed multiple tables efficiently while maintaining high-quality service standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.


Education

High School Diploma -

George Washington Carver High School
2001 W. Fairview Ave Montgomery, AL 36108
05-2010

Skills

  • Customer service
  • Package handling
  • Lifting techniques
  • Loading and unloading
  • Multitasking
  • Customer relationships
  • Safe driving practices
  • Communication and interpersonal skills
  • Safe food handling
  • Attention to detail
  • Efficiency and time management
  • Cash register operation

Accomplishments

Obtained a Pharmacy Technician License through on-the-job training.

Languages

English
Full Professional

Timeline

Package Delivery Driver

Amazon Flex
02.2025 - Current

Pharmacy Technician

Adam's Drugs Pharmacy
08.2018 - Current

Server

Texas Roadhouse
02.2014 - 08.2018

Server and To-Go Cashier

Country's BBQ
03.2009 - 02.2014

High School Diploma -

George Washington Carver High School

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